Be the driving force in technology support with Insight Global for a major retailer in Vancouver. Lead workplace technology management, enhance collaboration tools, and boost productivity at every level.

As a Workplace Technology Support Lead, you will oversee the administration of key platforms, including Microsoft 365, Azure, and RingCentral. This pivotal role involves leading Incident, Problem, and Change Management processes while ensuring seamless end-user support and service delivery. You will foster a team-oriented environment that drives technology adoption and continuous improvement initiatives.

Key Responsibilities:
• Administer Microsoft 365, Azure, SharePoint, and more
• Lead incident response and problem management efforts




• Oversee service desk operations and user support
• Develop training materials and user documentation
• Manage vendor relationships and technology lifecycles

Requirements:
• 5+ years supporting collaboration and cloud technologies
• Proficient in Microsoft 365, Entra ID, and security management
• Experience with change management processes
• Strong knowledge of Active Directory and cloud infrastructure
• Excellent communication and leadership skills

Elevate workplace productivity and technology support as a critical leader in Vancouver.
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📌 Technology Support Lead for Retail (British Columbia)
🏢 Insight Global
📍 British Columbia