Shape customer experiences at Loblaw Digital as the Lead User Experience Researcher. Dive into creative research initiatives while embracing a human-centered approach in the fast-paced eCommerce environment.

In this critical role on a 12-month contract, you'll oversee the research team dedicated to advocating for customer insights across Canada. Collaborating with senior leaders, you'll frame research plans, enhance product roadmaps, and influence strategic direction. Your expertise will drive developments in our Voice of Customer program, merging qualitative and quantitative data into actionable outcomes.

Key Responsibilities:
• Lead a dedicated research team across all sectors
• Own the Voice of Customer program for key partnerships
• Recruit and manage high-performance research practitioners




• Frame and execute extensive mixed-method research initiatives
• Collaborate on strategic planning to improve user experiences

Requirements:
• Minimum 5 years of experience in quantitative research
• 3+ years of management experience in coaching researchers
• Strong knowledge in AI tool applications
• Proven track record of handling multi-method research
• Adept at engaging with senior leadership on projects

Elevate Loblaw Digital’s user experience through impactful research leadership and a commitment to customer advocacy.
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📌 Lead User Experience Researcher at Loblaw (Ontario)
🏢 Loblaw Companies
📍 Ontario