Job Description:
The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.com for more information.
What is the Opportunity? The Service Desk Assistant (SDA) is the first point of in-person contact at our facility, providing assistance to students, faculty, staff and visitors, primarily regarding room access. This position works independently and also in collaboration with internal departments, to effectively manage customer expectations and deliver a superior level of customer service and professionalism.
Main Duties & Responsibilities Provide excellent front-line customer service and assistance to students, faculty, and the public
Assign and control access to practicing and teaching spaces
Handle inbound phone calls and emails
Work with building services staff, provide accurate details for room and equipment set-ups
Coordinate inventory and demand for room keys and equipment
Input bookings into the online schedule, process any assigned administrative tasks
Sale of practice cards including cash handling, POS debits and nightly reconciliation




Provide mailroom relief when required, coordinate mail, couriers, and office supply requests
Job Requirements:
What We're Looking For A minimum of 1 year of experience in a customer service role, preferably in a fast-paced environment
High attention to detail, a solid sense of personal initiative, and an ability to work with minimal supervision
Excellent interpersonal and communication skills
Familiarity with cash-handling and POS terminals
Working knowledge of Microsoft Office Suite
Ability to work in a high-pressure atmosphere and respond to customer demands while remaining focused
Hourly Rate Minimum wage, currently $17.60 per hour
Additional Information Scheduling flexibility for shifts which are scheduled between 8:00 a.m. - 10:00 p.m., with shifts being approximately between 6 to 8 hours. Must be available to work at least 3 shifts per week
Availability to work evenings, weekends and statutory holidays
This opportunity is for an existing vacancy
*AI Disclosure*: AI is not being used to screen, assess, or select applicants
In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.

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📌 Service Desk Assistant (Part-Time) (Ontario)
🏢 Socket.dev
📍 Ontario