Company: Finning Canada
Number of Openings: 2
Worker Type: Permanent
Position Overview: At Finning Canada, we are seeking two permanent, full-time Technical Service Representatives (TSRs) to support our customer in Elkford focusing on 797 F mining trucks. In this customer-focused role, you will build strong internal and external relationships while providing technical expertise to maximize equipment reliability, availability, and performance. You will serve as a trusted advisor, helping customers optimize the repair and maintenance of Caterpillar mining equipment in accordance with OEM standards and best practices.
Working closely with internal teams and various stakeholders, you will proactively identify equipment issues, recommend solutions, and support long-term maintenance planning to minimize downtime and improve operational efficiency. Direct engagement with our customers will be required to support technical discussions and repair planning.
You will be working on the customer site in Elkford on a 7x7 continuous shift schedule.
The expected salary range for this position is between $110k - $120k. Actual salary will be based on the successful candidate’s experience.
Job Description: Develop and maintain strongstakeholderrelationships through regularshop and job-facevisits and ongoing communication.
Schedulestakeholdermeetings, establish agendas, and provideaccurate reporting of events and findings
Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities.
Analyze equipment condition and providestakeholderswith technical recommendations, service options, and component replacement strategies.
Collaborate with Finning’s Parts,



Service, and Operations teams to ensure timely delivery of parts and support services.
Evaluatemachine health and supportstakeholdersin achieving equipmentrepair goals and outcomes.
Provide timely technical analysis, troubleshooting assistance, and resolution ofstakeholderconcerns.
Escalatemachine-downor repair criticalsituations to the appropriate internal stakeholders to ensure rapid response and resolution.
Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability.
Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement.
Ensure approximately 80% of work time is spent directly supportingservice operations and improvement project teams
Foster robust communication and collaboration across departments to deliver exceptionalcustomertechnicalsupport.
Qualifications: Technical Knowledge Strong knowledge of Caterpillar equipment and mining applications.
Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions.
Understanding of equipment maintenance, component life cycles, and reliability principles.
Experience Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience.




Minimum 5 years of mining, heavy equipment, or related industry experience.
Previous experience in a customer-facing technical support, service, or maintenance role.
Skills & Competencies Excellent verbal and written communication skills.
Strong organizational, planning, and time-management abilities.
Effective problem-solving and analytical skills.
Ability to build credibility and trust with customers and internal stakeholders.
Strong attention to detail and commitment to quality.
Ability to prioritize and perform effectively in a fast-paced environment.
Self-motivated with the ability to work independently and collaboratively.
Adaptable, flexible, and committed to continuous learning and professional growth.
Valid class 5 drivers license with a successful drivers abstract
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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📌 Technical Service Representative (British Columbia)
🏢 Finning
📍 British Columbia