Elevate the pet retail experience as a Customer Experience Lead at PetSmart. Provide exceptional leadership while ensuring safety and satisfaction for pets and their owners in this agile environment.

As an Assistant Store Manager at PetSmart, you will lead the charge in delivering outstanding service and fostering a supportive culture. Key responsibilities include team leadership, managing daily operations, enhancing the customer experience, and ensuring compliance with company policies. You will also drive sales and manage associate engagement through training and development opportunities.

Key Responsibilities:
• Lead and coach associates in delivering excellent customer service
• Oversee daily associate tasks and ensure adherence to policies




• Address customer concerns effectively, both in-store and online
• Evaluate and improve store operations and experiences
• Manage store event execution and marketing strategies

Requirements:
• 3-5 years in retail leadership or customer service
• Strong verbal and written communication skills
• Flexible availability, including evenings and weekends
• Proficient in computer applications
• Ability to manage stress and maintain composure

Drive exceptional store experiences and engage colleagues while leading the team at PetSmart.
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📌 Customer Experience Lead at PetSmart (Ontario)
🏢 PetSmart
📍 Ontario