Lead incident management efforts at Aviso as a Senior Incident and Problem Manager. Drive timely service restoration and enhance ITIL processes in a dynamic financial services environment.
This senior role reports to the Director of Service Delivery & Ops Governance. You will spearhead end-to-end IT incident management to ensure operational resilience and continuous improvement within the Technology Ops & Support Partners team. The position involves collaboration with cross-functional teams, effectively reducing disruptions and improving accountability in service delivery.
Key Responsibilities:
• Oversee the entire incident lifecycle from escalation to resolution
• Coordinate major incident communications with stakeholders
• Conduct post-incident reviews and root cause analyses
• Manage the problem management process for recurring issues
• Ensure production readiness for significant operational releases
Requirements:
• Bachelor's in Information Technology or similar field
• 5+ years in IT operations or incident management
• Proven experience in a high-availability enterprise
• Solid knowledge of ITIL best practices
• Excellent communication and crisis management skills
Enhance your career while ensuring service excellence at Aviso, where ITIL practices and incident management skills are essential.
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