Drive customer satisfaction as a Senior Customer Support Manager at Motorola Solutions in Quebec, Canada. This role focuses on managing customer contracts and ensuring excellent service delivery.

In your role as Senior Customer Support Manager, you will oversee the success of Motorola’s public safety customer accounts. Your responsibilities will include managing service level agreements, guiding corrective actions, and maintaining communication with customers and subcontractors. Building strong relationships is key to enhancing service quality and meeting contract specifications.

Key Responsibilities:
• Act as the primary contact for customer management
• Ensure compliance with service delivery standards




• Facilitate timely customer reporting per contracts
• Manage subcontractor deliverables and quality
• Identify improvements for better service execution

Requirements:
• 3+ years in customer support or account management
• Solid communication and interpersonal skills
• Proficiency in MS Office and Google Suite
• Analytical mindset for complex problem-solving
• Bilingual French and English preferred

Lead Motorola’s commitment to a safer future through exceptional customer support and management.
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📌 Senior Customer Support Manager at Motorola (Quebec City)
🏢 Motorola Solutions
📍 Quebec City