Elevate your IT career with Wajax as a Unified Communications Support Specialist. This role focuses on voice service troubleshooting and maintaining telephony systems, ensuring effective communication across the organization.
Wajax is seeking a candidate with 4-5 years of IT help desk experience for a crucial role overseeing various unified communication systems. You will support video conferencing, telephones, and collaboration tools while developing technical standards. This position emphasizes proactive problem resolution while working closely with IT management for system architecture and design enhancements.
Key Responsibilities:
• Oversee and maintain telephony and video conferencing systems
• Perform remote troubleshooting for technical issues
• Develop standards for voice service performance
• Mentor IT help desk personnel on technical issues
• Participate in system maintenance and change management
Requirements:
• 4-5 years of IT help desk experience
• College or university degree in Information Technology
• Strong knowledge in TCP/IP and routing protocols
• Familiarity with ITSM ticketing systems
• Experience with Cisco telephony solutions preferred
Become part of a diverse team dedicated to creative communication systems at Wajax.
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📌 Unified Communications Support Specialist (Manitoba)
🏢 Socket.dev
📍 Manitoba
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