Job Number: JR105746Job Title: Senior Manager, Clinical InformaticsUnion:Union:Job Category: ManagementHospital Location: Birchmount SiteJob Type: Permanent, Full timeNumber of Positions: 1Minimum - Maximum Hourly Rate: $68.58 - $79.504Hours: Days
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for ourleading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud tobe named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto’s Top Employersfor 2026. Learn more at shn.ca
Job Description:
Job Summary
The Senior Manager, Clinical Informatics provides operational leadership for the optimization, sustainment, and adoption of SHN’s clinical information systems, with a primary focus on Epic.
Reporting to the Director, Clinical Information Systems, this role leads teams responsible for Epic system configuration, optimization, training, super user enablement, business analysis, and project delivery. The position supports SHN in a post‑implementation, steady‑state environment and ensures alignment with the Digital Services roadmap.
The Senior Manager, Clinical Informatics represents SHN at ENHANCE Ontario (EO) forums and supports the execution of regional initiatives at the local level.
Key Responsibilities
Operational Leadership
Lead and manage Clinical Informatics staff, including clinical informatics specialists, trainers, coordinators, and students




Establish and manage operational priorities aligned with organizational strategic priorities and Digital Services roadmaps
Provide oversight of clinical informatics ticket intake, triage, prioritization, and escalation in partnership with Digital Services and ENHANCE
Oversee performance management, staff development, and workload planning
Promote a culture of accountability, service excellence, and continuous improvement
Clinical System Optimization & Epic Build
Lead workflow optimization initiatives across inpatient, ambulatory, and ancillary domains
Oversee local Epic build, configuration, testing, and deployment activities
Ensure system changes are clinically validated and aligned with best practices and regional standards
Partner with clinical and operational leaders to identify and prioritize optimization opportunities
Training, Adoption & Super User Program
Provide leadership for end‑user training strategies and refresher education
Lead and sustain the Clinical Informatics Super User Program
Monitor system adoption and incorporate feedback into ongoing optimization and training plans
Business Analysis & Clinical Engagement
Ensure high‑quality clinical and business analysis to support system enhancements
Translate clinical and operational needs into functional and technical requirements
Act as a trusted informatics partner to clinical and operational stakeholders
Project Management & Delivery
Lead Clinical Informatics‑led initiatives from planning through execution
Partner with the Project Management Office (PMO), Enterprise Transformation Office (ETO) and Digital Services on governance and delivery
Support effective change management, documentation, and communication
Regional & Provincial Alignment
Represent SHN at ENHANCE Ontario tables and working groups
Coordinate local readiness and execution of regional initiatives
Ensure regional standards and priorities are incorporated into local operations
Qualifications
Required




Undergraduate degree in a health discipline, informatics, information systems, or a related field
5+ years of progressive experience in clinical informatics or healthcare IT
Demonstrated people management and operational leadership experience
Hands‑on experience with Epic build, optimization, or support in an acute care environment
Strong understanding of clinical workflows, change management, and digital adoption
Preferred
Master’s degree
Epic certification(s)
Experience participating in regional Epic collaboratives
ITIL certification
Core Competencies
Operational execution and prioritization
Clinical workflow analysis and system optimization
Epic configuration and sustainment
People leadership and coaching
Stakeholder engagement and communication
Change management and adoption
Regional and provincial collaboration
This prospect is posted to support the recruitment of an existing vacant position.
Accommodation and Diversity Statement: Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.

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📌 Senior Manager, Clinical Informatics (Ontario)
🏢 Scarborough Health Network
📍 Ontario