Follow us on LinkedIn Posting Reason: Temporary replacement of a regular position Job Type: Employee Anticipated Duration in Months (for contracts and temporary assignments): 11 Job Family: Student and Campus Support # of Open Positions: 1 Faculty/Service - Department: Student Affaires, Registrar, Academic Support Campus: Main Campus Union Affiliation: SSUO Date Posted (YYYY/MM/DD): 2026/08/06 Applications must be received BEFORE (YYYY/MM/DD): 2026/08/17 Hours per week: 35 Salary Grade: SSUO Grade 10 Salary Range: $85,040.00 - $107,421.00
About Student Affairs: Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award‑winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There’s nothing more rewarding than helping future generations reach their full potential at a world‑class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.
Position Purpose: Manage and oversee the daily operations of the Academic Writing Assistance Centre (CARTU) and coordinate the services and activities offered to students related to academic writing. Ensure the ongoing development of mentors by designing and implementing training programmes, organizing workshops, and monitoring mentors' progress and performance. Collaborate with faculties and administrative units to develop relevant training content tailored to the needs of mentors across the University, with the goal of maintaining a community of best practices in mentoring.
Responsibilities Oversee the daily operations of the Centre, including scheduling writing mentors, coordinating student appointments, and managing the physical and technological resources required for service delivery.
Recruit, select, and train writing mentors to provide academic writing support to students.
Organize ongoing training sessions to enhance mentors’ writing, coaching, and peer‑support skills.




Provide one‑on‑one writing support sessions to undergraduate and graduate students across various academic disciplines.
Assist students in developing their academic writing skills, organising and structuring their assignments, and improving their writing style and clarity.
Design and implement a range of services for the student community that address needs identified by faculties and administrative units. These services may take various forms, including writing workshops, writing cafés, anti‑procrastination events, and other academic support initiatives.
Develop and maintain a repository of academic writing resources, including style guides, sample papers, citation and referencing tools, and text‑review software. Provide guidance and support to writing mentors in the effective use of these resources.
Work closely with the Student Affairs Communications Officer to promote CARTU programmes, services and activities and to ensure effective communication with the student community.
What You Will Bring Bachelor’s degree in a relevant discipline and a minimum of five (5) years of customer service experience, OR a master’s degree in a relevant discipline and a minimum of two (2) years of customer service experience (master’s degree preferred).
Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Experience in tutoring, mentoring, or formal teaching.
Excellent academic writing and verbal communication skills in both French and English.
Robust organisational skills and the ability to manage multiple tasks simultaneously.
Excellent interpersonal skills and demonstrated leadership abilities.
Ability to work both independently and collaboratively as part of a team.
Demonstrated flexibility in work schedule, with occasional evening and weekend work required.
Key Competencies at uOttawa Planning:



Organise in time a series of actions or events in order to realise an objective or a project. Plan and organise own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self‑starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence.
While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons.
The University is committed to creating and maintaining an accessible, barrier‑free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Ottawa is the largest bilingual (English‑French) university in the world. Located at the heart of Canada’s capital, we have ready access to the great institutions of our country. Our advances in social sciences, health, engineering, science and the humanities make uOttawa a unique place to learn, grow and excel. The University of Ottawa aspires to employing a staff that fully represents the diversity of Canada's population. As a result, it is committed to employment equity principles and aims to provide an inclusive and barrier‑free workplace. The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance programme.

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📌 Intermediate Specialist, Academic Success and Mentoring (Quebec City)
🏢 University of Ottawa
📍 Quebec City