Drive client success with Intermedia as a full time Cloud Implementation Specialist in Canada. Engage customers to implement and optimize Contact Center software solutions for enhanced communication.

In this key role in Client Services, you'll lead the deployment and onboarding processes for clients using Intermedia's cloud technology. You'll be at the forefront of helping customers integrate and configure Contact Center solutions. The ideal candidate has a strong background in contact center operations, project management, and customer service, ensuring a smooth transition from purchase to launch.

Key Responsibilities:
• Lead project kickoff calls to gather requirements
• Design, build, and deploy IVR workflows
• Train clients on product features during sessions




• Manage project timelines for timely onboarding delivery
• Provide post-implementation support for client queries

Requirements:
• Bachelor's degree or 3+ years in implementation
• Experience in contact center solutions and customer service workflows
• Project coordination experience with proven timelines
• Strong communication skills and CRM familiarity
• Comfort in a remote or hybrid work environment

Become a vital part of Intermedia's Client Services team, using your expertise to improve client communication solutions.
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📌 Cloud Implementation Specialist at Intermedia (Ontario)
🏢 Intermedia Intelligent Communications
📍 Ontario