Join Canada Life as a Customer Service Specialist in a permanent full-time role focused on precision and customer satisfaction. Enhance your analytical skills while managing group retirement services and building relationships with clients.

In this position, you will play a crucial role in managing the Group Pension Administration System (GPAS) and enhancing record-keeping for GRS customers. Your adept problem-solving abilities and customer-first mindset will shine as you handle inquiries and sensitive issues for plan members and administrators alike. This role requires strong interpersonal skills and the ability to multitask in a rapid-paced environment.

Key Responsibilities:
• Maintain and update member records within GPAS
• Respond to diverse inquiries from clients and stakeholders




• Manage a dedicated block of business efficiently
• Foster long-term relationships with brokers and plan members
• Address complex issues with timeliness and accuracy

Requirements:
• Strong analytical capabilities and problem-solving skills
• Proficient in Microsoft Excel and Office tools
• Excellent verbal and written communication
• Experience in investment/retirement arrangements is a plus
• Bilingual French/English is an asset

Maximize your potential in a role centered on service excellence and operational efficiency at Canada Life.
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📌 Customer Service Specialist Canada Life (Ontario)
🏢 Canada Life
📍 Ontario