Hours of Work: 7.83 hours per day - 9 day fortnight (M-F)
Work Arrangement: Hybrid 8
Salary Range: $72399.60 - $78223.60 Annually
Location: Abbotsford, British Columbia, Canada Salmon Arm, British Columbia, Canada Prince George, British Columbia, Canada Richmond, British Columbia, Canada Maple Ridge, British Columbia, Canada Kamloops, British Columbia, Canada Vernon, British Columbia, Canada Dawson Creek, British Columbia, Canada Quesnel, British Columbia, Canada Surrey, British Columbia, Canada Victoria, British Columbia, Canada Burnaby, British Columbia, Canada Vancouver, British Columbia, Canada Duncan, British Columbia, Canada Nanaimo, British Columbia, Canada Chilliwack, British Columbia, Canada Kelowna, British Columbia, Canada Courtenay, British Columbia, Canada Trail, British Columbia, Canada Penticton, British Columbia, Canada Campbell River, British Columbia, Canada
We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact [email protected] , as we are committed to ensuring a seamless and accessible experience for all candidates.
Closing date: August 10
This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.
Position Highlights This is an opportunity for current Support & Recovery Specialists who are seeking a location change - this posting is open to current Support & Recovery Specialists only.
In this role, you will build trusting relationships with customers in a fast paced, shared case management environment. In addition to providing customers with treatment and perks options, you will also assess customer’s baseline level of function, proactively facilitate the delivery of accident benefits to customers, set recovery goals, implement return-to-function plans and identify recovery milestones.
Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey,



identifying their needs while also managing their expectations. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with Claims Specialists, external health care professionals and others.
Support & Recovery Specialists work at a single office location, working with customers primarily over the phone.
PLEASE NOTE: The purpose of this posting is to allow changes in assigned location for employees whose primary, regular role is Support & Recovery Specialist. Only applicants whose current primary, regular role is Support & Recovery Specialist will be considered for this lateral posting.
The employer shall bear no cost associated with facilitating employee movement as a result of this mass posting. As such, successful candidates will not be entitled to moving expenses further to 20.08 of the Collective Agreement.
This is a mass lateral posting and we anticipate filling potential vacancies at the listed locations:
Burnaby - Metrotown Office Galleria (L182)
Campbell River Claim Services (L233)
Dawson Creek Claims (L254)
Duncan Claim Services (L234)
Prince George Claims & Driver Licensing (L242)
Salmon Arm Claims (L364)
These positions report to various Managers within the Department.
Continue your career with us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.
Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. Please note there are updates to the hybrid model, starting September. This role will be moving to 2 days per week in office.
Job Profile For more detail on this job please view the job profile by clicking on the link: Job Profile Search

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📌 Support & Recovery Specialist (Manitoba)
🏢 ICBC
📍 Manitoba