Elevate your customer service skills with Beanfield as a Customer Experience Analyst in Toronto. Thrive in a dynamic, hybrid environment while engaging clients and driving sales growth.
In this role, reporting to the Manager of Customer Experience, you will handle inbound customer queries, assess their needs, and recommend suitable products or services. Your focus will be on achieving sales and customer retention targets while fostering an optimal customer experience. Robust problem-solving and communication skills are essential to succeed in this collaborative environment.
Key Responsibilities:
• Exceed daily, weekly, and monthly sales targets
• Upsell and cross-sell products based on customer needs
• Document all customer interactions and inquiries accurately
• Provide exceptional service and timely responses
• Participate in training sessions to enhance product knowledge
Requirements:
• 5+ years in customer service experience
• 3-5 years in a call centre sales environment (preferred)
• Proven track record in customer service or sales roles
• Bilingual English and French skills are an asset
• Strong communication and persuasion abilities
Become a valued member of Beanfield and enhance customer satisfaction while driving sales growth.
#J-18808-Ljbffr