CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR
Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type: Contract, Full time

Location: Victoria Park Ave E and Finch Ave E

Hours of Work: Mon - Fri, 9 am - 5 pm, with one late night a week to be coordinated with the Manager

Contract duration: starting September 02, 2026, ending August 02, 2027

Salary: $67,500 per year

JOB RESPONSIBILITIES:

Supervise a unionized workforce within the context of the Collective Agreement.

Provide case management expertise and support to Intensive Case Management Workers team.

Lead partnership development and system navigation, including main contact for liaising with health and other service systems

Supervision and caseload management across case workers, including coordinating regular case conferencing

Service resolution lead

Quality assurance, reporting and records oversight

Develop and implement programs focused on the optimization and continuous improvement of the performances and practices

Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.

Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals

Manage city operated database and Homes First case management system

Ensure effective communications with other departments within Homes First Society as well as with external agencies

Prioritize and assign shift responsibilities and duties to team members

Oversee staff in developing individualized case plans with designated participants and help participants achieve their goals

Ensure that all documentation is completed to agency standards

Able to work occasional weekends and/or evenings, when required

Able to carry 24 hour emergency on-call phone





Working in an environment where there may be smoke is required.

Other responsibilities, as required

QUALIFICATIONS:

Post-secondary education in related field or equivalent in education and experience

At least 3 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness.

At least 1 years experience supervising unionized staff.

Demonstrated experience performing assessment, advocacy, referral and case management functions and ability to effectively prioritize work in a fast paced environment

Ability to work effectively in a collaborative team environment

Excellent communication, organization and time management skills

Supervisory experience in a unionized setting an asset

Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and rental legislation in Ontario.

Knowledge of resources and services available in the community

Excellent interpersonal, conflict resolution and organization skills

Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset

Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homeless Sector considered an asset.

Working in an environment where there may be smoke is required.

Working in a pet friendly environment.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.

Homes First Society is an equal opportunity employer.

Homes First Society does not use Artificial Intelligence to screen, assess or select applicants for internal postings.

This is an existing open position.

ACCOMMODATION
Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

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📌 CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR (Ontario)
🏢 Homes First Society
📍 Ontario