Our Story & Purpose:
We’reVancity, a member-owned credit union built on the principles of inclusion and social justice.Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers.We’vemade bold commitments to become net-zero by 2040 across all mortgages and loans, andwe’reactively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada,we’reproud to be consistently recognized as one of the country’s Top Employers. Ifyou’reready to join our team of 2,700 diverse individuals, access competitiverewardsand benefits, and be part of a greater movement

Your Role in Supporting Our Members:
As a Team Manager, Bank Operations Compliance , you will lead and support a team responsible for monitoring compliance, operational quality, and regulatory adherence acrossInclusive Banking.You will provide branch leadership teams with the tools, insights, and guidance needed to support consistent delivery of quality service, advice, and compliance outcomes. This role plays a keypartinidentifyingprocess improvements,monitoringoperational risks, and ensuring regulatory and compliance standards aremaintainedacross the organization. We areseekinga collaborative and people-focused leader with solid compliance, operational, and coachingexpertisewho can drive continuous improvement and build highly engaged teams.

This is a Full time, Permanent role based at our Vancity head office and will report directly to the Sr. Manager,BankingOperationsCompliance. While this position provides a hybrid work arrangement, you will be expected to be in office for events and business demands.

How You'll Make an Impact:

Monitoring andoptimizingoperationalcompliance programsto support consistent service, compliance, and performance outcomes

Coordinating the identification and consolidation of process improvement opportunities and performance gaps across business areas

Providing feedback and recommendations to branch leadership teams to support coaching and development plans

Monitoring policies, procedures, and operational practices toidentifycompliance risks, trends, and opportunities for improvement

Supporting the achievement of regulatory, compliance, service, and risk management standards acrossInclusive Banking

Leading and developing a highly engaged, diverse, and capable compliance team

Managing operational priorities, processes, and resources to support departmentalobjectivesand service delivery





Collaborating with business partners to implement process improvements and strengthen operational effectiveness

Employing effective risk management practices aligned with Vancity’s enterprise risk management framework

Working cross-functionally to balance departmental goals with organizational priorities and member needs

WhatYou’llBring to the Team:

Bachelor’s degree in Business Administration, Commerce, Finance, Risk Management, or a relatedexperience

Minimum5years of progressive experience in compliance, operations, risk management, banking, or financial services

People leadership experience, including coaching, performance management, and team development

Strong knowledge of regulatory compliance requirements, operational controls, and risk management practices

Experiencemonitoringoperational performance,identifyingtrends, and implementing process improvements

Excellent communication and stakeholder management skills with the ability to influence across multiple levels of the organization

Strong analytical, problem-solving, and decision-making skills

Experience working within financial services, banking operations, or a highly regulated environment

Extra Skills That Set You Apart:

Experience leading compliance, quality assurance, or operational oversight functions

Professional designation such as CRCM, CAMS, CPA, CIA, CISA, or equivalent

Experience working within a credit union environment

You’llThrive Here If You Are:

People-Focused – You enjoy coaching, developing, and empowering teams to achieve their potential.

Analytical – You use data and insights toidentifyrisks, trends, and opportunities for improvement.

Collaborative – You build strong relationships and work effectively across teams to achieve shared outcomes.

Accountable – You take ownership of results andmaintaina strong focus on compliance, quality, and operational excellence.

Adaptable – You thrive in changing environments and effectively balance competing priorities.

We value lived experience, so if you are interested in this role,

WhatYou’llEarn:
This role offers a salary range of $86,400to $111,800per annum .



The base pay offered may vary depending on factors such as relevant qualifications, skills,previousexperience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

WhyYou’llLove Working Here:
A career at Vancity is more than just ajob,you’rejoining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer :We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers

Customizable Benefits :Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs

Generous Vacation :New employees start with 3-4 weeks of vacation per year, withadditionaldays earned over time

Extra Stat Holidays :In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness

Immediate Health Coverage :Health and dental benefits begin on your hire date, with three levels of coverage to choose from

Defined Benefit Pension :Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-freeand accessible recruitment experience for all candidates.

If yourequireanyaccommodationsor support at any stage of the recruitment process, including the application stage, we encourage you to let us know.We’rehere to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you canparticipatefully in the process.

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📌 Team Mgr, Banking Operations Compliance (British Columbia)
🏢 Vancity
📍 British Columbia