Company Description
Promo Guyz is a branding and customization company dedicated to bringing client brands to life through tailored promotional solutions. Based in Brampton, Canada, the team is young, driven, and passionate about delivering high-quality, personalized branding services. The company works closely with each client to understand their needs and provide creative, effective promotional products. Promo Guyz values collaboration, customer focus, and continuous improvement in all aspects of its work.
Role Description
The Sales Account Executive is a full-time, on-site role based in the Greater Toronto Area, Canada. This role is responsible for identifying and pursuing new business opportunities, generating leads, and managing a portfolio of client accounts. Day-to-day tasks include conducting sales outreach, meeting with clients, presenting promotional solutions, preparing quotes, and closing sales. The Sales Account Executive will maintain strong relationships with existing clients, provide responsive customer service, and coordinate with internal teams to ensure accurate and timely delivery of customized products. The role also includes tracking sales activities, maintaining CRM records, and contributing to sales targets and revenue growth.
Job Description
Position Title
Sales Account Executive
Department
Sales
Reports To
Director of Sales
Location
Ontario, Canada
Employment Status
Full time
Position Summary
The Sales Account Executive is responsible for achieving revenue goals while delivering exceptional customer service. Reporting to the Director of Sales, this role provides day to day leadership, coaching, and sales support to ensure the team consistently meets performance expectations and aligns with Promo Guyz's strategic business objectives.
The Sales Account Executive will foster a positive, collaborative, and results driven culture while developing team members' skills, driving accountability, and contributing to the company's continued growth and success. This role is expected to build strong client relationships, identify new business opportunities, oversee the sales pipeline, and work cross functionally with internal departments to deliver seamless customer experiences.
As Promo Guyz operates in the promotional products industry, the ideal candidate will also possess strong creative and visual presentation skills. Experience creating client mock-ups, product presentations, and digital artwork using graphic design software (such as Adobe Illustrator, Photoshop,



Canva, or similar platforms) is considered a strong asset. The ability to translate customer ideas into visually appealing product concepts will help enhance the sales process and improve client engagement.
Key Responsibilities
Sales Operations
Monitor daily sales activities and pipeline performance.
Assist the Director of Sales with implementing sales initiatives and priorities.
Ensure accurate use of CRM systems and timely sales reporting.
Help identify opportunities to improve sales processes and team efficiency.
Customer Relationship Management
Build and maintain strong relationships with new and existing clients.
Support team members in resolving customer concerns and escalating issues when necessary.
Promote exceptional customer service and long-term client partnerships.
Business Development
Identify opportunities to grow existing accounts and develop new business.
Support sales campaigns, promotional initiatives, and lead generation efforts.
Stay informed on industry trends, competitor activity, and customer needs.
Compliance
Follow company policies and procedures.
Support compliance with the Employment Standards Act (ESA), Occupational Health and Safety Act (OHSA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, and company health and safety practices.
Maintain confidentiality of customer, employee, and company information.
Key Performance Indicators (KPIs)
Performance may be measured by:
Achievement of team sales targets
Individual sales performance
Customer satisfaction and retention
New customer acquisition
Sales pipeline activity
CRM accuracy and compliance
Team productivity
Employee engagement
Coaching and development activities
Timely completion of administrative responsibilities
Qualifications
Education
Post-secondary education in Business, Marketing, Sales, or a related field is considered an asset.
An equivalent combination of education and relevant experience will also be considered.
Experience
1–3 years of experience in sales, customer service, or account management.




Previous experience leading, mentoring, or coaching others is considered an asset.
Demonstrated ability to achieve sales goals and build customer relationships.
Experience using CRM software and Microsoft Office applications.
Preferred:
Experience in promotional products, branded merchandise, retail, printing, marketing services, or a related industry.
Previous supervisory or team lead experience.
Core Competencies
Leadership
Sales Drive
Coaching and mentoring
Accountability
Relationship building
Problem-solving
Business Skills
Customer service
Sales planning
Time management
Organization
Financial awareness
Communication
Verbal and written communication
Presentation skills
Active listening
Negotiation
Personal Effectiveness
Adaptability
Initiative
Integrity
Customer focus
Results orientation
Reporting Relationships
Reports To
Director of Sales
Direct Reports
May include:
Sales Representatives
Account Managers
Business Development Representatives
Working Conditions
Primarily office based with hybrid work opportunities where operationally appropriate.
Occasional travel to customer meetings, trade shows, and company events.
Flexibility to work occasional evenings or weekends to support business needs.
Physical Demands
This position requires the ability to:
Sit for extended periods while working at a computer.
Frequently use a keyboard, mouse, telephone, and other office equipment.
Communicate effectively with customers, employees, and business partners.
Occasionally lift materials weighing up to 20 lbs (9 kg).
Travel locally as required.
Promo Guyz is committed to providing accommodations throughout the recruitment process and employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
Employment Standards Compliance
This job description outlines the general responsibilities and qualifications for the position. It is not intended to be an exhaustive list of all duties. Responsibilities may be modified from time to time to meet business needs.
Promo Guyz is committed to complying with all applicable Ontario legislation, including the Employment Standards Act, 2000 (ESA), the Occupational Health and Safety Act (OHSA), the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and applicable privacy legislation.

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