Drive customer success as a Bilingual Product Support Analyst at D2L, maximizing user engagement in a remote-enabled work environment. Your analytical skills will be key in troubleshooting complex technical issues.
D2L is seeking a bilingual analyst who will be the bridge between clients and our technical teams. In this role, you will analyze problems, recommend effective solutions, and provide a world-class support experience in various educational segments. Robust communication skills and problem-solving abilities are essential to thrive as you engage with clients of varied technical expertise.
Key Responsibilities:
• Troubleshoot application issues via chat, phone, or email
• Conduct thorough research for effective solutions
• Replicate and resolve technical problems experienced by clients
• Create and update support documentation as needed
• Collaborate with various teams to diagnose root causes
Requirements:
• Fluency in English and Canadian French
• Strong analytical and troubleshooting skills
• Familiarity with SQL, web services, and client-server architectures
• Experience in customer service roles
• Bachelor’s degree in Computer Science or related field
Utilize your bilingual skills and technical expertise to make a meaningful impact at D2L.
#J-18808-Ljbffr