Elevate guest experience in Vancouver as a Guest Services Manager with Fairmont Pacific Rim. Lead a energetic team in providing exceptional service from arrival to departure.

This role reports to the Director of Rooms and focuses on ensuring excellence in guest services. You'll manage various teams, including Door, Bell, and Valet, while upholding Forbes 5 Star service standards. Your responsibilities encompass hiring, training, and liaising with VIPs to ensure seamless experiences for guests.

Key Responsibilities:
• Uphold Forbes 5 Star service standards daily
• Lead and manage the Guest Services Team effectively
• Coordinate with departments for smooth guest experiences
• Oversee training and operations of valet department
• Develop and implement onboarding SOPs for arrivals

Requirements:
• Minimum two years luxury hospitality experience
• Strong interpersonal and communication skills
• Highly organized and result-oriented mindset
• Previous hotel management experience preferred
• Proficiency in Opera Cloud and Windows applications

Shape exceptional guest experiences alongside a talented team at Fairmont Pacific Rim in Vancouver.
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📌 Guest Services Manager at Fairmont Pacific Rim (British Columbia)
🏢 Accor Hotels
📍 British Columbia