Transform customer experiences with Gusto as a Principal Product Manager for our AI-First Service Platform. This role blends strategic vision with hands-on execution in a agile workspace.

As a Principal Product Manager at Gusto, you will drive core capabilities of our AI service intelligence. This position requires 8+ years of product management experience and familiarity with AI/ML concepts. Your mission will be to design systems that enhance customer interaction through intelligent decision-making and streamlined resolutions.

Key Responsibilities:
• Own AI service intelligence capabilities across multiple channels
• Build frameworks to decode customer needs accurately
• Define success metrics for product performance in production




• Manage rapid experimentation and solution deployment
• Collaborate with teams to align operational needs with product decisions

Requirements:
• 8+ years in product management, preferably in customer service
• Proficiency in AI/ML, particularly intent classification
• Experience with complex, data-intensive platforms
• Strong cross-functional collaboration skills
• A systems thinker with a bias towards simplicity

Lead product innovations in AI and enhance customer experiences at Gusto.
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📌 Principal Product Manager at Gusto (Ontario)
🏢 Gusto
📍 Ontario