Lead transformative strategies in customer delivery as the Chief Services and Delivery Officer at Versaterm. This executive role champions AI integration, operational excellence, and customer satisfaction.

As the CSDO at Versaterm, you will oversee the entire customer delivery lifecycle, ensuring exceptional experiences across implementation, support, skilled services, and customer success. You will integrate diverse service delivery models into a unified framework while leveraging AI and automation to enhance customer interactions and operational efficiency. Overall, your leadership will shape Versaterm’s reputation through outstanding service delivery.

Key Responsibilities:
• Set strategic direction for customer delivery across all segments
• Transform and integrate delivery functions from acquired businesses




• Build and modernize SaaS delivery models for complex implementations
• Oversee high-quality customer and technical support operations
• Champion AI-powered customer support and service automation

Requirements:
• Proven executive leadership in large-scale service organizations
• Success in transforming delivery functions across multiple units
• Expertise in cloud-native SaaS delivery and customer success
• Track record in operationalizing scalable delivery frameworks
• Familiarity with public safety technology environments

Drive customer satisfaction and transform service delivery through innovation and strategic leadership at Versaterm.
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📌 Chief Services and Delivery Officer Versaterm (Quebec City)
🏢 Decisive Point
📍 Quebec City