• Location 5110 Creekbank Rd,Mississauga, ON, L4W 0A1,Canada
• Base Pay $19.00 / Hour
• Job Category Clinic
• Employee Type Full Time

CMCC is searching for a Front Desk Personnel member to work at their newly partnered High Point Wellness Centre (HPWC) located in Mississauga. The successful incumbent will manage the daily patient flow by greeting patients, answering phones, entering patient payment records, balancing cash receipts and providing support to a diverse team of health care professionals within a robust multi‑disciplinary wellness centre. The Front Desk Personnel acts as a customer service representative for HPWC stakeholders by providing information and assistance.

Responsibilities

• Greet patients respectfully, pleasantly, professionally and be able to convey concern, relate tactfully and sympathetically at all times.
• Perform reception and clerical duties such as answer telephone calls, email and voice mail management.
• Manage phone/email/fax requests from patient’s other health care providers.
• Schedule/cancel/reschedule patient appointments as required.
• Process payments.
• Check in patients in a timely and efficient process to assist in a smooth overall patient experience and workflow (including directing patients to treatment rooms).
• Handle new patients,
  
  
  
  following procedures.
• Create letters for patients and practitioners when required.
• Ensure clinic and treatment rooms are clean and properly stocked.
• Follow opening and closing procedures.
• Balance payments.
• Provide gait scans and reports for patients.
• Support service providers – Chiropractors, Physiotherapists, Registered Massage Therapists and other disciplines.
• Complete daily tasks assigned.
• Understand and administer patient registration and informed consents.
• Ensure proper documentation is recorded in patient logs and office communications using electronic medical record system (Jane).
• Place reminder calls well in advance to inform patients of their upcoming appointments.
• Perform additional administrative tasks as needed or delegated by the management team.

Qualifications

• High School Diploma or equivalent.
• Certificate in Medical Office Assistant and/or Office Administration considered an asset.
• Minimum 2-years of work experience in similar industry.
• Minimum 2-years of direct customer services experience; experience working with patient populations with specialized psychosocial/psychomotor issues is an asset.
• Direct billing experience with health insurance carriers considered an asset.
• Knowledge of MVA and WSIB procedures and billing considered an asset.
• Demonstrated strong oral and written communication skills.
• Robust computer literacy (MS Office,
  
  
  
  keyboarding and typing skills); experience with electronic medical record systems an asset.
• High attention to detail.
• Proven ability to work both independently with minimal supervision and cooperatively with other team members.
• Well-developed interpersonal skills and the ability to conduct matters with tact and diplomacy.
• Well organized with the ability to adapt quickly to fluctuating priorities and time sensitive date requirements.
• Responsible and highly motivated.
• Ability to maintain strict confidentiality.
• Clear understanding of office protocols.
• Detail orientation.
• Models professional attributes and the core values of CMCC, Collaboration, Accountability, Respect, Innovation, Nurturing & Growth (“CARING”).

In our commitment to promote fair and equitable treatment of all employees and applicants, CMCC provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status or any other ground as described in the Ontario Human Rights Code. CMCC’s implementation and support of employment initiatives encourage diversified labour force participation and equal access to opportunities based on merit and performance. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and CMCC Accessibility Policy, accessible formats and communication supports are available upon request for all parts of the hiring process. Applicants are required to make their needs known in advance. Please contact Human Resources at [email protected].