Lead the IT Service Delivery team at Peel Region in Brampton, Ontario, with a hybrid work model focusing on strategic initiatives and technology innovation. Your expertise will drive excellence in IT operations and service continuity.

As a Manager of IT Service Delivery, you will spearhead the annual strategy for IT Operations, ensuring alignment with business goals. Your role will involve capacity planning, infrastructure scaling, and maintaining service standards, while overseeing the IT Help Desk and security teams. Collaborate across functions and represent IT to stakeholders, delivering insights that impact organizational development.

Key Responsibilities:
• Shape IT Operations Division’s strategic direction
• Lead infrastructure capacity planning and scaling




• Develop and enforce IT best practices
• Monitor IT service levels and client satisfaction
• Manage incident responses and service disruptions

Requirements:
• 10+ years in information technology leadership
• Degree in Computer Science or related field
• Experience with IT infrastructure planning
• Knowledge in operational cybersecurity
• Skills in project and financial management

Bring your agile leadership and strategic thinking to elevate Peel Region's IT infrastructure and service delivery.
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📌 IT Service Delivery Manager - Peel Region (Ontario)
🏢 Regional Municipality of Peel
📍 Ontario