Shape client success at Emburse as a Senior Customer Success Manager in Toronto. Leverage your expertise to drive account health, retention, and customer adoption in this hybrid role.
As a Senior Customer Success Manager, you’ll oversee a diverse portfolio of enterprise clients. Your focus will be on maximizing solution value and fostering long-term relationships with C-suite stakeholders. With 5+ years in customer success or the travel industry, you will provide strategic insights, educate clients, and troubleshoot high-impact issues seamlessly.
Key Responsibilities:
• Manage account health, retention, and expansion
• Conduct executive business reviews with clients
• Resolve critical customer issues and escalate when needed
• Advocate for client needs with cross-functional teams
• Track customer metrics and partner with support teams
Requirements:
• Bachelor's degree or equivalent experience
• 5+ years in customer success or travel industry
• Solid knowledge of Salesforce and Microsoft Office
• Excellent communication and organizational skills
• Proficient in data reporting with Power BI and Confluence
Drive customer success and engagement at Emburse while delivering exceptional service to a global client base.
#J-18808-Ljbffr