Bilingual (French and English) Senior Consultant, Software & Strategic Solutions
The Senior Consultant, Software & Strategic Solutions is the technical lead for post sales consulting engagements of Ricoh's solutions portfolio, primarily around Web Storefront and Integrated Workflow Solutions. Additionally, the Consultant will be a subject matter expert in specific areas of the business such as workflow optimization and adoption of key workflow solutions. The Consultant is a key member to the account team and is expected to be the customer’s trusted advisor throughout the customer engagement. The Customer will be engaged early in a sales cycle to assist the Solution Development Manager as required. The primary focus of this role is to ensure the successful implementation of the purchased solution(s) and assure the integration within the customer environment that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation. The Consultant is also a crucial part of the account team to achieve professional services revenue and gross profit plan attainment.
Job Duties and Responsibilities:
Achievement of assigned professional services and consulting revenue and utilization targets
Support Solution Development Managers in pre-sales and closing billable workflow consulting engagements
Assure the successful implementation of the project and assure the integration within the customer workplace that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation.
Assist the Practice Director with developing Statement of Work documents as needed
Function as the project lead in client Discovery activities, providing guidance and direction to the team and Area resources (if applicable) assigned to support the engagement




Assist with Practice with development activities as needed
Identify new solution opportunities based on client feedback, industry analysis, and new features incorporated into existing offerings
Attain profitable engagements as defined by the services fee and Change Control methodology presented in the Statement of Work
Drives post-sales implementation follow-up independent of Sales with goal of ensuring 100% customer satisfaction and uncovering additional workflow and application opportunities.
Assists assigned Project Manager in project managing solutions implementation projects and coordinates with Ricoh, customer, and third-party resources. Ensures seamless transition from installation to post-install field service support.
Responsible for ongoing personal sales, technical, and business skill development through the attainment of appropriate certifications and attendance at training
Maintains knowledge of industry and competitive developments as applicable to local markets and position responsibilities.
Continued Education on a broad array of solution enablers and goal to become a subject matter expert in Web2Print, VDP, data streams, workflow, finishing, etc.
Comply with RICOH’s standard event documentation and control policies
Qualifications:
Required:
Bachelors degree in computer science / information technology or equivalent experience




Experience in pre-sales and post-sales solutions implementation in environments and/or industry related experience, or the demonstration of the ability to acquire required skills.
Strong face to face customer selling, negotiation, and relationship skills.
Bilingual – French and English preferred
Prior experience working in an operation or environment preferred
G7 and CMP Certifications
Six Sigma Certification
JDF Certifications preferred
Skills:
Solution development & implementation experience in Document Workflow Automation Processes
Strong financial analysis capabilities to develop compelling business cases
Understanding of the following technologies and concepts:
Automated Document Factory
Document composition software
Transform software
Post-composition software
Postal software
PDLs
Printers - Continuous and Cut Sheet
Variable Printing
Color Printing
Transactional Printing
Commercial Printing
Document inserting technologies and Filebase Technology
Pre and Post equipment
Quality control techniques
Outbound mail presorting
Variable data forms design
Central Reprographic Department shop floor management
Web to print applications
MIS & ERP applications
Print Management Information Systems
Knowledge of Transactional Printing infrastructures
Familiar with industrial engineering; time and motion process mapping and analysis
Proficient computer skills (i.e. - Microsoft Office Suite, including Visio;)
Strong written and oral communication skills
Working Conditions:
Minimal travel around Canada.
Excellent listening skills are necessary.
Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information which may be of a technical nature.

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📌 Bilingual Senior Consultant, Software & Strategic Solutions (Ontario)
🏢 Socket.dev
📍 Ontario