Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.

Responsibilities

Lead and develop a team, empowering each team member to learn, grow, and achieve performance and developmental goals

Assist with recruiting, training, developing, and retaining a diverse, high-performing team

Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered

Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate

Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas

Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information

Contribute to an inclusive environment by respecting each one's differences and having the curiosity to learn





Demonstrate Apple's values of inclusion and diversity in daily activities

Be a role model for inclusive leadership behaviours and build, develop, and retain diverse teams

Take action to create a safe, respectful, and inclusive environment for all team members

Minimum Qualifications

Available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store

Experience leading others in retail, sales, or a related field

Proficient in written and spoken French if the role is based in Quebec; English is required for roles throughout Canada

Preferred Qualifications

Exceed goals successfully and persist in accomplishing objectives despite obstacles and setbacks

Follow through on commitments and establish mechanisms to encourage others to do the same

Instill trust within the team and operate with a high level of integrity

Make timely and sound decisions using analytics, experience, and judgment

Communicate with excellence and tailor communication style to different audiences

Develop others through mentorship, coaching, and effective feedback

Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment

Resolve conflict and settle differences in productive ways

Experience leading others in retail, sales, or a related field; flexible availability including evenings, weekends, and public holidays; robust communication, coaching, conflict resolution, and decision-making skills.

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📌 CA-Manager (British Columbia)
🏢 Apple
📍 British Columbia