TMX is seeking a skilled Client Onboarding Specialist to enhance product adoption and drive customer success in a hybrid role in Toronto, ON. You'll lead onboarding processes and client engagement from setup to implementation.

This position plays a critical role in the Business Development and Strategic Client Engagement team, focusing on client satisfaction during onboarding. You'll manage relationships and guide clients through tailored onboarding processes, including training, issue resolution, and performing system validations. Your contributions will ensure that clients have a seamless experience from the start, increasing retention and product adoption.

Key Responsibilities:
• Coordinate onboarding meetings for client prospects
• Manage client relationships throughout the onboarding process




• Guide clients in system setup and configuration
• Conduct training sessions and workshops
• Facilitate user acceptance testing and troubleshooting

Requirements:
• University degree in Business or equivalent
• 3-5 years in customer service or account management
• Proficient in Microsoft Office and Google Suite
• Knowledge of global financial markets
• Solid analytical and communication skills

Elevate client experiences and product adoption through your expertise as a Client Onboarding Specialist at TMX in Toronto.
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📌 Client Onboarding Specialist at TMX (Ontario)
🏢 TMX Group
📍 Ontario