Economical is part of Definity, which includes some of Canada’s most long-standing and creative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
The Prospect
Reporting to the Administration Leader, this admin assistant plays a key role in ensuring the smooth day-to-day functioning of branch office operations while providing hands-on IT and technical support. This role blends technical PC support with administrative and facility-related responsibilities and serves as a critical point of contact for employees, vendors, Corporate Services, and IT partners.
The ideal candidate is service‑oriented, highly organized, comfortable working in a fast‑paced office environment, and able to balance hands‑on technical work with administrative and operational support.
This position is a full‑time, in‑office role and requires attendance in the office five days per week.
What to Expect
Manage daily office operations across assigned locations
Conduct regular office walk‑throughs; elevate issues to building management or facilities
Coordinate office maintenance, repairs, and equipment servicing
Maintain shared office equipment (printers, photocopiers, AV equipment)
Manage access cards, parking, and building access requests
Act as the site point person for building maintenance, LERP, and one‑off office needs
Act as the first point of contact for IT‑related inquiries and incidents
Troubleshoot and resolve hardware, software, and mobile device issues (desktops, laptops, conference equipment, phones)
Liaise with Service Desk and second‑tier IT support to resolve complex issues
Manage ServiceNow tickets, asset records, and inventory accurately
Support onboarding and offboarding processes across departments
Issue equipment, record asset details, and arrange system access
Send welcome communications and update staff, inventory, and access lists
Coordinate lease returns and device refreshes
What you Bring
College diploma or degree in Business Administration, IT, Facility Management, or a related field
Experience with PC support, office administration, or a similar role
Strong technical knowledge of Windows OS and Microsoft Office Suite
Experience using ticketing systems (e.g., ServiceNow) is an asset
Proven ability to manage multiple priorities with attention to detail
Strong troubleshooting, problem‑solving, and decision‑making skills
Excellent communication and interpersonal skills
Professional, courteous, and discreet when handling confidential information
Ability to remain calm, flexible, and service‑focused in a busy environment
Underwriting or insurance industry experience is an asset (but not required)
Salary Range : $45,000-$82,100
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills,
education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
What's in it for you?
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company‑matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services
Go ahead and expect a lot - you deserve it.
It’s better here - but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting
[email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
Job Identification 9279
Job Category Administration and Facilities
#J-18808-Ljbffr
📌 Assistant, Administrative (Alberta)
🏢 Definity Financial
📍 Alberta