Elevate guest satisfaction as the Guest Experience Manager at Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown. Oversee daily hotel operations and ensure exceptional service delivery.

In this role, you will manage guest relations, swiftly addressing concerns while coordinating with various departments to uphold Marriott’s Brand Standards. This position requires robust leadership skills and a commitment to creating a positive work environment where your team can thrive.

Key Responsibilities:
• Provide exemplary service to guests and associates
• Act as primary contact for escalated guest concerns
• Manage daily operations across hotel departments
• Conduct walkthroughs ensuring standards compliance
• Prepare shift reports for senior leadership

Requirements:
• Minimum two years in a supervisory or management role
• Graduate of a Hospitality program or equivalent
• Strong leadership and problem-solving skills
• Excellent PMS system knowledge
• Ability to work well under pressure

Drive exceptional guest experiences and cohesive team dynamics at Dorian, where service excellence is a core value.
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📌 Guest Experience Manager at Dorian (Alberta)
🏢 Socket.dev
📍 Alberta