Company Overview
Join our team at Bay Ferries and Northumberland Ferries, where safety, reliability, and operational excellence are at the core of everything we do. We are committed to delivering exceptional service while maintaining the highest standards across our vessels and terminal operations.

Position Summary
The Workforce Coordinator provides critical administrative and coordination support to ensure efficient and compliant crewing operations. This role supports workforce planning, certification tracking, scheduling coordination, and payroll reconciliation.

Working closely with the Terminal Manager and People & Culture, you will play a key role in maintaining accurate records, supporting operational readiness, and ensuring compliance with safety and regulatory requirements.

Key Responsibilities
Crew Administration & Scheduling

Maintain records of crew certifications, training, and qualifications

Track certification expiry dates and notify management of upcoming requirements

Prepare draft crew schedules for review based on operational needs and collective agreements

Distribute approved schedules and communicate updates

Maintain attendance records and prepare reports

Compliance & Reporting

Maintain accurate records to support compliance with safety and operational standards

Compile and analyze data related to staffing and attendance trends

Prepare confidential reports to support management decision-making

Ensure all documentation aligns with company policies and collective agreements

Payroll & Financial Coordination

Validate payroll entries against approved schedules and assignments

Identify discrepancies and support resolution with management

Review payroll exception reports and prepare supporting documentation





Maintain audit-ready reconciliation records

Operational Support

Coordinate logistics for training, onboarding, and familiarization

Maintain administrative records such as seniority lists and workforce data

Support certification tracking for Officers and Crew

Assist with operational reporting and documentation

Health, Safety & Training

Maintain training and safety compliance records

Participate in required training and emergency drills

Identify and elevate administrative gaps that may pose operational risks

Qualifications
Education

Post-secondary education in Business, Operations Management, or a related field preferred

Experience

2+ years in administrative, coordination, or operational support roles

Experience in a unionized environment is an asset

Technical Skills

Proficiency in Microsoft Office (Excel, Word, Outlook)

Experience with payroll or scheduling systems (e.g., Payworks) is an asset

Strong data tracking, reconciliation, and reporting skills

Core Competencies

High attention to detail and robust organizational skills

Ability to manage confidential information with discretion

Strong communication skills (written and verbal)

Ability to identify issues and elevate appropriately

Self‑motivated with the ability to work independently

Commitment to a strong safety culture

Work Environment & Schedule

Work may take place in terminal, vessel, or office settings

Requires flexibility to work variable hours, including mornings, evenings, and weekends

May involve periods of standing, walking, and light physical activity

Additional Requirements

Completion of company‑provided training (WHMIS, Accessibility, Workplace Harassment & Violence Prevention)

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📌 Workforce Coordinator (Nova Scotia)
🏢 Northumberland Ferries
📍 Nova Scotia