Transform businesses through superior payment solutions at Global Payments as a Customer Success Manager. Drive client loyalty and revenue growth while supporting innovative technology adoption in a hybrid work model.

In this influential role within the Small & Medium Enterprise Team, you will manage relationships with merchant partners to maximize the value from payment solutions. Your efforts will directly enhance customer satisfaction, retention, and the overall success of clients. The position presents an exciting opportunity to leverage your consultative expertise and strategic insights to improve clients' operational efficiencies and drive sustainable growth.

Key Responsibilities:
• Drive revenue growth through upselling and cross-selling strategies
• Strengthen client retention by addressing business needs proactively




• Influence merchant success with actionable insights and recommendations
• Champion exceptional customer outcomes by resolving complex issues
• Help merchants adopt payment technologies that boost their operations

Requirements:
• Experience in customer success or account management roles
• Solid relationship-building and negotiation skills
• Excellent verbal and written communication abilities
• Analytical thinking and problem-solving skills
• Postsecondary education in Business or related discipline

Your expertise will help shape long-term value and partnerships at Global Payments as you navigate the evolving commerce landscape.
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📌 Customer Success Manager Global Payments (Ontario)
🏢 Global Payments
📍 Ontario