Join Trail Appliances as a Customer Support Agent, where exceptional service is the priority. This role involves addressing customer repair requests via phone and email in a dynamic team environment.

As a Customer Support Agent specializing in service and repair, you will work collaboratively with technicians, suppliers, and various internal departments to ensure smooth resolutions to customer inquiries. Your focus will be on documenting and tracking service requests while distinguishing between different warranty levels. Communication and problem-solving skills are key to excelling in this position.

Key Responsibilities:
• Respond to incoming service requests from customers
• Coordinate and book appointments with technicians or 3rd party providers




• Follow up on existing service requests and escalations
• Create and submit internal and online service requests
• Facilitate product exchanges through return authorizations

Requirements:
• 1-2 years of call centre experience
• Solid focus on customer service and communication
• Detail-oriented with excellent problem-solving skills
• Proficient in Microsoft Office applications
• Fluent in English; Mandarin or Cantonese preferred

Bring your expertise in customer service to help elevate experiences for Trail Appliances customers.
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📌 Customer Support Agent at Trail Appliances (British Columbia)
🏢 Socket.dev
📍 British Columbia