Lead customer strategy at Tofu, based in Toronto, in a hybrid full-time role. As Head of Customer, you'll drive the entire customer lifecycle from onboarding to renewals and expansion.

In this pivotal role, you'll partner with the Founder & CEO to develop strategies that will guide Tofu to achieving $10M in annual recurring revenue (ARR). Own customer functions, build the team, and create processes to establish a robust customer foundation. Your analytical skills and customer-focused approach will be critical to the company’s growth.

Key Responsibilities:
• Own full customer lifecycle: onboarding, engagement, renewals
• Drive first interactions and prove ROI within 30 days
• Manage QBRs and account health to reduce churn




• Transform customer feedback into actionable product improvements
• Build the Customer function: playbooks, tooling, and team

Requirements:
• 5-10+ years in customer success or account management
• Experience in a startup workplace
• Proven success with SaaS products generating millions
• Strong analytical and technical proficiency
• Willingness to face challenges head-on

Drive customer strategy and transform the way Tofu engages and retains clients in Toronto.
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📌 Head of Customer Success at Tofu (Ontario)
🏢 Hiretofu
📍 Ontario