Portfolio Retention Manager

Honda of Thornhill, Thornhill, ON L4J1A1

Accelerate your career and lead a high-performing team to success at Honda of Thornhil** l . We’rein search of a Portfolio Retention Manager** to take the wheel and steer our dealership to new heights. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!

This position will be focused on business developmentthrough theclient database, to promote and sell cash, lease, and finance renewals. They willbe responsible forestablishingclient retention processes and actively selling through portfolio management databases.

They will educate clients on various dealer options while promoting an overall positive customer focused retail environment.

Duties and Responsibilities

- Provides customers with a thorough explanation of aftermarket products and extended warranties.
- Describes all optional equipment available for customer purchase.
- Reviews sales agreement with the customer to ensure vehicle, options and price are correct.
- Completes credit application with the customer and discusses payment terms.
- Completes paperwork necessary for vehicle sales and leases ina timelyand efficient manner.
- Provides customers with a complete explanation of manufacturer and dealership service procedures and policies.
- Calls and coordinates with customers to explain leasing services and renewals.
- Monitors and organizes appointments and customer account information in One Eighty.
- Maintains customer and company confidence by keeping information confidential and secure.
- Keeps abreast of recent products, features, accessories, etc., and their benefits to customers.




- Maintains a positive working relationship with team members and management in a team environment.

Skills and Qualifications

- 2-5years of experienceinsimilarcapacity and/or automotive lease administrationisrequired.
- Valid OMVIC License
- Valid Ontario Driver’s License and clean driver’s abstract
- Experience with One-Eighty andCDK isan asset.
- Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorerand Outlook.
- Ability to work cohesively with employees and managers as part of a team.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- A calm but professional demeanor for dealing with customersregardingtheir accountsbalanced with, a perseverance tomaintainpressure for payment with difficult accounts.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability tomaintainconfidentiality of pertinent data.

Why Work ForHonda of Thornhill?

- Total Compensation - Competitive package ranging from $150,000 to $200,000 (commission and performance-based bonuses).
- Health Perks – full-time employees have access to health, dental, long-termdisabilityand life insurance.
- Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
- Stock Purchase Program - employees canpurchasethe Lithia & Drive stock (NYSE: LAD) at a discount.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices thatare in compliance withthe Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, pleaseindicatethis in your application.

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📌 Portfolio Retention Manager (Vaughan)
🏢 Pfaff Automotive Partners
📍 Vaughan