Guest Services Manager – Fairmont Jasper Park Lodge

Accor Hotel Jasper, AB – $60,000–$68,000 per year – Full‑time. Reporting to the Director of Rooms.

Overview

Fairmont Jasper Park Lodge is a luxury resort set in the Canadian Rockies, undergoing a multi‑phase transformation. We are seeking a Guest Services Manager to lead our entrance and departure experiences, mentor a high‑performance team, and elevate guest satisfaction throughout the stay.

Responsibilities

- Deliver professional, friendly, and sincere service to all guests.
- Supervise, schedule, train, and evaluate the Bell Desk staff, ensuring timely handling of inquiries and guest satisfaction.
- Provide day‑to‑day operational support for Front Desk, Royal Service, and Tours departments.
- Assist the Front Office Manager in all departmental activities, including covering MOD shift, issuing pre‑shift logs, and participating in shift meetings.
- Promote and participate in hotel initiatives such as CES, VOG, LQA, health and safety, and all guest service programmes.
- Maintain high Service Essentials and LQA standards, gathering and acting on guest feedback.
- Coordinate arrivals, departures, and lobby management with the Front Office.
- Oversee tours, groups and conventions from a guest‑services perspective, liaising with Front Office, Conference Services and Housekeeping.
- Anticipate and manage the needs of Accor members, Distinguished Visitors, Special Attention and VIP guests.
- Develop and implement new systems and standards to improve service quality.
- Organise and facilitate monthly team meetings, promote health and safety, and ensure compliance with all regulatory requirements.
- Maintain relationships with local attractions,



tour operators and other service partners.
- Manage departmental supplies within budget, using the Labour Management Program for scheduling.
- Enforce a welcoming, inclusive environment that reflects Fairmont’s brand promise.

Qualifications

- Valid Alberta driver’s licence.
- Minimum 1–2 years of Rooms Managerial experience.
- Experience in Guest Services and/or Concierge is an asset.
- Computer proficiency in Microsoft Office and experience with Opera, Royal Service Manager, IConcierge (or equivalent).
- Ability to work under pressure in a fast‑paced, unionised environment.
- Excellent interpersonal, written and verbal communication skills.
- Strong leadership, training, and inspiring abilities.
- Professional, outgoing personality with initiative and problem‑solving aptitude.
- Legal eligibility to work in Canada.

Benefits

- Starting salary $60,000–$68,000 gross annually, commensurate with experience.
- Subsidised staff accommodation assistance.
- One complimentary meal per shift in the staff cafeteria.
- Employee travel programme with discounts on rooms and food & beverage worldwide.
- Access to the Mountain Explorer Travel Programme – including 50% off food & beverage at Fairmont resorts in Banff, Lake Louise & Whistler.
- Comprehensive wellness platform for mental health and well‑being.
- Discounts on resort food & beverage outlets, fitness centre and golf course.
- Colleague Lifestyle Programme with staff activities and events.

Application Process

Applicants will receive an email from Assess First to create a profile and complete a questionnaire. Contact JPL. [email protected] for accommodations or assistance during the recruitment process.

#J-18808-Ljbffr

📌 Jasper Fairmont Jasper Park Lodge Guest Services Manager Canadian Rockies (Edmonton)
🏢 The Fairmont Jasper Park Lodge
📍 Edmonton