The duties of the Catering Sales Manager include, but are not limited to the following:
· Assist in booking and finalizing catering contracts.
· Up selling on food and beverage and space requirements, up sell food, beverage and space requirements to maximize revenues.
· Effective communication by telephone, and written correspondence (contracts, confirmation letters, follow up letters).
· Communicate Catering Contracts requirements and last-minute requests or concerns to the appropriate departments throughout the hotel.
· Ensuring proper problem-solving skills are practiced.
· Reviewing and modifying the “Weekly Catering Summary”.
· Completing Weekly Catering Activity Planner.
· Ensuring any incoming contracts is being maintained on a daily basis.
· Follow up on all inquiries to ensure maximum bookings.
· Familiarizing with all responsibilities and procedures in the Catering Office.
· Must ensure all proper procedure for billing and credit approval are completed.
· Ensuring that all company guarantees are completed 72 hours prior to their meeting or function.
· The Catering Sales Manager must complete a follow up call on his/her booking to ensure total guest satisfaction.
· The Catering office must never be left unattended, catering hours Monday – Saturday 8:30 am to 5:30 pm.
· Any other miscellaneous duties as required.
· Fully detail all Room Set Up, Food & Beverage and Audio-Visual Requirements on contract Sales Agreements.
Experience
Preferred
- 2 year(s): Experience in Conference & Catering Management/Banquet Management with additional Sales experience
Education
Required
- Some college or better
Behaviors
Preferred
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group