The Licence Centre is a high-volume registry office in Grande Prairie. We are currently seeking customer-focused, detail-oriented individuals who can deliver accurate, reliable service in a fast-paced environment.

This role requires strong attention to detail, precise data entry, and the ability to provide correct and consistent information to customers. Accuracy is essential, as errors can create significant downstream impacts for customers, colleagues, and Service Alberta.

What We Offer

- Full/Part-time, permanent employment
- Competitive wages
- Comprehensive benefit package
- Thorough training and ongoing support

Job Purpose

Registry Clerks assess customer needs and accurately process 160+ registry products across:

- Motor Vehicles
- Vital Statistics
- Land Titles
- Personal Property
- Corporate Registry

Services are delivered on behalf of The Licence Centre and Service Alberta, requiring strict adherence to policy, procedure, and legislation.

Key Responsibilities

Customer Service

- Greet customers and identify required services
- Answer in-person and over-the-phone inquiries
- Clearly explain procedures and requirements
- Establish customer eligibility
- Examine documents and verify customer identity
- Assess customer behaviour and potential risk
- Review completed products with customers
- Obtain signatures and deliver finalized products

Accuracy and clear communication are essential to ensure customers receive correct information every time.

Data Entry & Database Use

- Accurately access and navigate Service Alberta databases
- Enter data precisely and verify information before finalizing
- Follow procedural guides and policy links
- Maintain data integrity and confidentiality
- Locate correct forms, inventory, and documentation
- Finalize transactions correctly and efficiently

High attention to detail and strong data input skills are critical for success in this role.





Payments & Financial Accuracy

- Calculate and apply correct fees
- Collect payments
- Balance and reconcile transactions

Policies, Procedures & Compliance

- Strictly follow policies and procedures for each service
- Apply FOIP and PIPA legislation
- Follow fraud detection and prevention protocols
- Avoid providing legal advice
- Secure documents, workspaces, inventory, and credentials
- Adhere to employee and agent codes of conduct

Personal & Interpersonal Skills

- Maintain a skilled, friendly demeanor
- Communicate clearly and confidently
- Manage time and workload effectively
- Work accurately under pressure
- Troubleshoot basic technical issues (printers, system errors)
- Work collaboratively as part of a team
- Respect confidentiality and public security at all times

Qualifications

- 18 years of age or older
- Satisfactory Police Information Check (government requirement)
- High school diploma or equivalent
- Post-secondary education in business, retail, or computers is an asset
- Experience with SPIN, APPRES, and MOVES is an asset
- Knowledge of CORES and AHCIP is an asset

Required Knowledge & Skills

- Strong customer service skills
- Exceptional attention to detail
- Accurate data entry and verification
- Ability to follow detailed policies and procedures
- Proficient computer skills (email, internet, Service Alberta databases)
- Robust problem-solving skills
- Ability to speak, read, write, and understand English
- Additional languages are an asset

Working Conditions

- Office environment at a customer service counter
- Frequent interaction with the public
- Extended periods of standing or sitting
- Computer-based work throughout the day

Job Type: Part-time, Permanent

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

- Company events
- Dental care
- Extended health care

Education:

- Secondary School (required)

Experience:

- customer service: 1 year (required)

Work Location: In person

📌 Registry Agent (Grande Prairie)
🏢 The Licence Centre
📍 Grande Prairie