Victor Travel & VicTours
Location: Vaughan, ON (In Office)
Hours: Monday – Friday | 9:00 AM – 5:30 PM
About the Role
Victor Travel & VicTours is seeking an experienced and motivated Operations & Sales Manager to lead the day-to-day operations of our Vaughan office. This role is responsible for overseeing office operations, leading and developing the team, improving business processes, driving sales performance, and fostering strong relationships with travel supplier partners.
The successful candidate will be an experienced travel industry professional with strong leadership abilities, exceptional organizational skills, and a passion for developing people and growing a successful travel business.
Key ResponsibilitiesLeadership & Team Management
- Lead, coach and mentor office staff to achieve individual and company goals.
- Foster a positive, collaborative and high-performance workplace culture.
- Conduct regular team meetings, performance reviews and coaching sessions.
- Recruit, onboard and train new employees as required.
- Manage staff scheduling, attendance and daily workflow.
Operations Management
- Oversee all daily office operations to ensure efficient and professional service.
- Develop and implement operational processes to improve productivity and customer experience.
- Identify opportunities to streamline workflows and increase efficiencies.
- Resolve customer concerns and operational issues in a timely and professional manner.
- Ensure company policies and procedures are followed.
Sales & Business Growth
- Monitor office sales performance and identify opportunities for growth.
- Coach advisors on sales techniques, product knowledge and customer service.
- Develop strategies to increase revenue and profitability.
- Monitor sales targets and key performance indicators.
- Support advisors with complex bookings and escalated client situations.
Training & Development
- Coordinate ongoing staff training and professional development.
- Organize supplier product presentations and educational sessions.
- Ensure advisors remain knowledgeable on destinations, products and industry trends.
- Develop onboarding and continuous learning programs.
Supplier Relations & Marketing
- Build and maintain strong relationships with preferred travel suppliers.
- Negotiate and manage co-operative marketing opportunities.
- Coordinate supplier promotions, events and marketing campaigns.
- Work closely with supplier Business Development Managers to maximize sales opportunities.
- Identify new partnerships that support business growth.
Financial & Administrative Oversight
- Assist with budgeting and operational planning.
- Monitor office expenses and identify cost-saving opportunities.
- Review operational reports and recommend improvements.
- Ensure compliance with industry regulations and company standards.
QualificationsRequired
- Minimum 5 years of experience in the travel industry.
- Previous leadership or management experience.
- Strong knowledge of leisure travel, tour operators, cruises and destinations.
- Excellent leadership and team development skills.
- Strong organizational and time management abilities.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office.
- Experience using travel reservation systems and CRM software.
Preferred
- Experience working with Canadian travel agencies.
- Familiarity with TICO regulations and industry best practices.
- Existing relationships with travel suppliers and tourism boards.
- Experience managing supplier co-op marketing programs.
What We're Looking For
The ideal candidate is:
- A confident and approachable leader.
- Results-oriented and driven to improve performance.
- Passionate about developing people.
- Highly organized and detail-oriented.
- A strong problem solver who thrives under pressure.
- Customer-focused with excellent decision-making skills.
- Enthusiastic about the travel industry and committed to continuous improvement.
Compensation
- Market-competitive salary based on experience.
- Performance-based bonus opportunities.
- Paid vacation.
- Industry travel opportunities (where applicable).
- Ongoing professional development and supplier training.
- Supportive and collaborative team environment.
Join Victor Travel & VicTours and play a key role in leading one of Ontario's respected travel agencies while helping shape its future growth and success.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- Extended health care
- On-site parking
Ability to commute/relocate:
- Vaughan, ON: reliably commute or plan to relocate before starting work (required)