Summary: The Server will be responsible for providing consistently high-levels of customer service, ensuring that each patron has an enjoyable and memorable dining experience.

Job Duties

- Serve customers professionally, promptly and courteously and in accordance with Inverary Resort service standards
- Maintain a thorough understanding of the composition and preparation methods of all food and beverage menu items to ensure prompt and accurate assistance with guest inquiries
- Ensure all service areas are clean, stocked and orderly at all times
- Ensure customers have been presented an accurate bill at the conclusion of the meal and that all shift paperwork, duties, and responsibilities have been accurately completed
- Communicate often with other team members, both in front and back of house, and assist one another to provide the best service and product to customers
- Monitor guest satisfaction and communicate trends, successes, and areas of opportunity, helping resolve guest concerns as needed
- Actively drive sales by promoting menu items, emphasizing the unique location and resort experience, and by monitoring sales trends
- Engage guests and act as an Inverary brand ambassador
- Be continually aware of, and maintain, the highest standards of safety, personal hygiene, and dress and comply with all company policies and procedures
- Participate in meetings and training courses as required
- Any other duties as required

Requirements

- High school diploma or GED required
- A certificate or diploma in a related field preferred
- Strong customer service and troubleshooting skills
- (1) year of food service experience preferred but willing to train




- Knowledge of wine, beer, and spirits an asset
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, both in the work environment and with weekly schedules
- Able to effectively communicate in English both verbally and in writing
- Strong interpersonal skills
- Able to work well in high-pressure situations while maintaining composure
- Great problem solving and priority management
- Ability to work in and contribute to a positive team atmosphere
- Exceptional organization skills, attention to detail and ability to multitask
- Must bring a great attitude, have an outgoing friendly personality, and be willing to learn
- Accountable, reliable and punctual
- Able to deal with people sensitively, tactfully, and professionally at all times
- Ethical and acts with integrity
- Computer literate, experience with Point of Sale System a definite asset

Working Conditions

- Manual dexterity required to use a desktop computer and balance dishes
- Morning, evening, and weekend shifts as well as overtime as required
- Lifting or moving up to 20lbs may be required

This is a seasonal position.

Job Types: Full-time, Part-time, Seasonal

Pay: $15.70 per hour

Expected hours: 24 – 40 per week

Additional pay:

- Tips

Benefits:

- Company events
- Discounted or free food
- Adaptable schedule
- On-site gym
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift

Ability to commute/relocate:

- Baddeck, NS: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Server (Canada)
🏢 Inverary Resort
📍 Canada