Admin/ Client Experience Specialist

Join a team that has fun every day, adds to your career skills, and helps us deliver an awesome client experience.

If you want to find work in one of the best cities in Canada's capital full of amazing community members this is the place for you! Work with a team trained to be some of the best admin/client experience specialists in the city.

In the last 5 years since opening, we have developed strong relationships with Doctors, sports teams, and other businesses in the community.

We’re a team with a passion for healthcare, who care. A lot.We express care in our roles:
As healthcare practitioners,

we care about our client’s health and wellness.

As coaches,

we care to educate and coach our clients through their treatment programs.

As service providers,

we care about our clients' customer experience.

As team members,

we care to make a contribution to the success of our clinic and support our peers.
The three Cs of care that guide our behaviour:

Connect Compassionately

Communicate Clearly

Coach Enthusiastically

We offer you:

1. Part-Time & Full-time hours and potential over-time hours

2. On the high end of hourly compensation ($17-18 per hour)

3. Discounts on products and services ($$)

4. Career courses that help you build your skillset ($$$)

5. Paid onboarding and training ($)

6. Paid time off ($)

7. Company-sponsored team dinners and outings ($)

8. Other Perks (see below)

We believe in CAREER DEVELOPMENT!

Our team is growing fast!!

Whether you are new to the role or have a Medical Office Assistant degree, whether you are looking to grow within our company or have personal goals.



We want to help you reach your career goals!

How does it work?

- Focus on being a super-star client experience specialist!
- Participate in on-going training specific to your role
- Sign up for a monthly (business) challenges that will help develop your skills
- Keep metrics on how you are doing each week

Contact me if you have the same CORE VALUES:

- ACHIEVE THE BEST CLIENT OUTCOMES
- PROVIDE THE BEST EXPERIENCE FOR EVERY CLIENT
- CREATE A STRONG & POSITIVE WORK CULTURE

What will be asked of you

● Commit to your onboarding so you can get up to speed much quicker
● You want metrics on how you are doing and what areas of the role you need help with
● We will train you on how to offer a great client experience on the phone
● You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc

● Love to help people even if the environment can be fast-paced at times

Preferred but NOT required

● Prior work in client services (Starbucks, Zara, Lone Star, Aldo, etc)
● Inbound or outbound phone experience

● Prior work in a healthcare setting e.g. medical office

Well, you’ve kept reading

That’s great! Apply today and have your chance to be on one of the best, 5 star, client experience teams in Ottawa!

Salary: starting at $18.00/hour

This opening is a Monday to Friday schedule with approximately 25-35 hours a week.

Pay: $18.00-$19.00 per hour

Advantages:

- Casual dress
- Company events
- On-site parking
- Wellness program

Education:

- Secondary School (preferred)

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

📌 Administrator/ Client Experience Specialist (Ottawa)
🏢 Vitality Physiotherapy and Wellness Centre
📍 Ottawa