Student Services Manager

ACE Community College
Surrey, BC

Job Types: Full-time, Permanent
Pay: $50,000.00–$65,000.00 per year

About ACE Community College

ACE Community College is committed to providing high-quality education and career-focused training that empowers students to achieve their personal and professional goals. We are seeking a dedicated and experienced Student Services Manager to oversee the day-to-day operations of our student services department and ensure exceptional support for our students.

Position Summary

The Student Services Manager will manage all aspects of student services operations, including admissions, registration, student support, records management, and student engagement initiatives. This role requires a proactive leader with strong communication, organizational, and problem-solving skills who is passionate about fostering a positive and inclusive learning environment.

Key Responsibilities

- Manage the daily operations of the Student Services department.
- Oversee student admissions, registration, orientation, and records management processes.
- Provide guidance and support to students regarding academic, personal, and administrative matters.
- Develop and implement student service policies, procedures, and best practices.
- Coordinate student orientation programs, campus events, and engagement activities.
- Address student concerns, complaints, and conflicts in a professional and timely manner.
- Collaborate with faculty, administration, and external partners to support student success and retention.




- Maintain accurate student records and ensure compliance with institutional policies and privacy regulations.
- Monitor student engagement, retention, and satisfaction initiatives.
- Supervise and support student services staff, including scheduling, training, and performance management.
- Prepare reports and recommendations related to student services operations and outcomes.
- Promote a welcoming, inclusive, and supportive campus culture.

Qualifications

- Bachelor’s Degree preferred.
- Minimum of 3–5 years of experience working in the education sector, preferably in student services, education administration, or a related management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle confidential information with discretion.
- Strong problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office Suite and student information systems.
- Knowledge of post-secondary education policies and student support services is an asset.

Advantages

- In office parking
- Paid time off

Schedule

- Monday to Friday

Additional Information

Work Location: In person

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to:

Gagandeep Kaur

Campus Manager

Email: [email protected]

ACE Community College is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $50,000.00-$65,000.00 per year

Work Location: In person

📌 Student Services Manager (Surrey)
🏢 Ace Community College
📍 Surrey