Terra Nova Medical Clinic is seeking a Full-Time Clinic Manager to lead our Duncan and Nanaimo Clinics. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

Responsibilities and Duties

- Administrative Oversight
- Manage daily clinic operations, including scheduling, patient flow, and appointments.
- Approve MOA timesheets and assign daily duties.
- Ensure compliance with healthcare regulations and clinic policies.
- Communicate procedural updates to staff.

2. Financial Management

- Oversee billing, coding, collections, and budget management.
- Implement cost-control measures and assist in contract negotiations with suppliers.

3. Staff Management

- Train, supervise, and onboard staff, ensuring compliance with clinic standards.
- Resolve minor staff issues and provide performance feedback.
- Lead training and compliance initiatives at the clinic level.

4. Patient Care Coordination

- Ensure high-quality patient care and satisfaction.
- Oversee patient registration, medical records management, and confidentiality.
- Address patient concerns and complaints promptly.

5. Operational Efficiency

- Improve clinic workflows and monitor supply availability.
- Coordinate facility maintenance and cleanliness.
- Perform internal audits and address feedback.

6. Risk Management

- Ensure privacy and confidentiality compliance (PIPEDA regulations).
- Implement risk management strategies and prepare incident reports.

7. Quality Improvement

- Develop and monitor quality improvement initiatives.
- Track patient outcomes and foster continuous improvement.

8. Technology Management

- Oversee EMR system implementation and data security.
- Liaise with IT support for system issues.

9. General Medical Office Duties

- Greet and check-in patients, answer phones, and schedule appointments.




- Update medical records and assist with insurance forms and billing.

10. Perform other duties that may be assigned as required.

Qualifications and Skills:

- Strong organizational and interpersonal skills.
- Excellent communication skills and a customer service-oriented approach.
- Familiarity with medical terminology and healthcare environment is an asset.
- Proficient in the use of computer programs and medical software.
- Able to multitask and handle pressure during busy periods.

Education:

Grade 12

Requirements:

- Bachelor's degree in Healthcare Administration, Business Administration, or a related field
- Proven experience in clinic or healthcare management
- Exceptional leadership and communication skills
- In-depth knowledge of healthcare regulations and compliance
- Proficiency in healthcare management software and MS Office Suite

We Offer:

- Competitive salary based on experience and job duties.
- The chance to be part of the expansion of an established medical clinic brand into a new area.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Terra Nova Medical Clinic is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: $58,725.00 per year

Perks:

- Dental care
- Vision care

Ability to commute/relocate:

- Duncan, BC V9L 6P5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Were you referred by any current employee? If yes, please provide their name.

Experience:

- Clinic Manager: 1 year (required)

Work Location: In person

📌 Clinic Manager (Canada)
🏢 Terra Nova Medical Clinic
📍 Canada