Perfect Surfaces, Canada’s leading supplier of high-quality sports flooring and specialty surfaces, is seeking a motivated Customer Service Associate (CSA) to join our dynamic Sales team. Responsible for the end-to-end customer experience, the primary role of the CSA is to support new and existing customers. Acting as the customer’s key contact, the ideal candidate will have expertise developing a deep understanding of their customer’s business, and experience acting as day-to-day support between the customer and the Perfect Surfaces Sales team.
Duties & Responsibilities
Reporting to the Sales Manager, the primary duties and responsibilities of the CSA include:
- Process sales orders and input order specifications into ERP system (NetSuite) & e-commerce platform (Amazon)
- Prepare invoices, inform customers of pricing and deposits, and collect payment
- Serve as the customer’s key contact from beginning to end with accountability for customer satisfaction
- Obtain freight quotes and create shipping documents for customer estimates and orders
- Coordinate deliveries with customers and freight carriers and arrange customer pickups
- Review inventory to understand lead times and update the Sales team as needed regarding estimated delivery dates
- Update and cleanse the supporting database as needed to ensure the data is current and relevant
- Other duties as assigned to support the Sales team
Skills & Qualifications
A successful candidate will demonstrate a competitive nature and team-oriented attitude. Additional skills and qualifications include:
- Excellent communication skills via multiple channels, including phone, email, live chat, and in-person
- Robust interpersonal skills that will allow for the quick development of trust with potential clients
- A minimum one year customer service experience required
- Logistics experience is an asset
- Must thrive in a fast-paced environment, exhibiting strong drive and high effort
- Reliability and the ability to work autonomously, demonstrating a strong work ethic
- Assertiveness, resilience, and self-motivation to attain results
- Customer-focused mindset that will allow for positive and effective problem-solving
- Post-secondary education is preferred
Pay: $47,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care