We’re Kelowna’s largest and fastest-growing pool, hot tub, and sauna retailer—and we’re looking for a highly organized, customer-focused team member to join our Service Department.

This role is perfect for someone who enjoys variety in their day, thrives in a fast-paced environment, and takes pride in keeping both customers and teams running smoothly.

What success looks like in this role:

- Be the first point of contact for service customers, gathering information and ensuring a smooth booking experience
- Keep our service schedule running efficiently by entering and coordinating bookings
- Support the Service Manager with parts ordering and preparing materials for technicians
- Communicate with field technicians to stay on top of job progress and updates
- Assist with invoicing, billing, and customer account inquiries
- Help manage incoming service calls and ensure no customer request falls through the cracks

What you bring:

- 2+ years of administrative or customer service experience
- Strong organizational skills and attention to detail
- Confidence communicating with both customers and team members
- Ability to multitask and adapt in a fast-paced setting
- Comfort learning new systems and software
- Experience with Microsoft Word, Excel, and Outlook
- Experience with scheduling, dispatching, or coordinating appointments is an asset





Don't meet every qualification? We'd still love to hear from you. Experience in the pool and hot tub industry is an asset, but not required. If you're organized, customer-focused, have a positive attitude, and are eager to learn, we'll provide the training and support you need to succeed.

Why you'll love working with us:

- Join a supportive, team-oriented workplace where your ideas and contributions are genuinely valued.
- Work alongside an experienced team that's committed to helping each other succeed.
- Be part of a locally owned, family-operated company that takes pride in serving the Okanagan.
- Enjoy a varied role where no two days are the same.
- Receive hands-on training and opportunities to develop your skills.

If you're looking for a career where your organizational skills make a real difference and you enjoy helping customers, we'd love to hear from you. Apply today!

Job Type: Full-time

Benefits:

- Casual dress
- Company events
- Health and dental benefits
- Paid training
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Pay: $25.00-$27.00 per hour

Application question(s):

- Can you reliably arrive at work on time for your scheduled shifts?

Work Location: In person

📌 Service Administrator (Canada)
🏢 Sunshine LeisureScapes
📍 Canada