Santé Circle Health is looking for a Bilingual Occupational Health Services Co-ordinator to join our team. This role is critical in providing day-to-day support for occupational health referrals and coordinating services to ensure timely and efficient care. The ideal candidate will be fluent in both English and French, detail-oriented, and have exceptional customer service skills

Key Responsibilities:

- Providing daily bilingual customer support for occupational health referrals in both English and French.
- Processing new referrals in a timely manner.
- Providing referral updates to referral sources, as required.
- Tracking and monitoring the progress of referrals, ensuring that they are completed within contract timelines.
- Managing client and assessor inquires, promptly and professionally.
- Escalating any client and assessor concerns, as required.
- Ensuring that invoices are accurate and processed promptly.
- Keeping customer service training manuals and learning logs up to date.
- Assisting with the preparation of monthly, quarterly, and annual client reports.
- Working collaboratively with internal and external stakeholders.

Skills:

- Bilingual communication (English and French), both verbal and written.
- Strong customer service and active listening skills.
- Excellent time management, organization, and attention to detail.
- Experience coordinating referrals and managing client inquiries.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and quick to learn new software.
- Ability to work independently and collaboratively in a fast-paced environment.

Qualifications:

- Secondary School Diploma or equivalent.
- Minimum of two (2) years working in an administrative or customer support role.




- Healthcare experience would be considered an asset.

We Offer:

- Group benefits package, including Health & Dental, AD&D;, LTD, and Life insurance.
- Paid time off (including 2 weeks of vacation, sick days, and wellness days).
- RRSP matching.
- Education allowance for professional development and courses.
- Employee perks (discounts, wellness programs, and workplace benefits).
- Opportunities for growth, professional development, and career advancement within the company.

This position is compensated on an hourly basis. The expected annual earnings for this role are approximately $46,800, based on full-time hours.

About Us:

Santé Circle Health is a leading national disability and healthcare company. We specialize in the diagnosis, assessment and treatment of health issues related to complex occupational injuries and illnesses, insurance claims, independent medical evaluations, periodic health, and fitness for employment. With a multidisciplinary team of physicians, surgeons, occupational therapists, physiotherapists, kinesiologists, and psychologists, we help people return to function, at home, work and play.

We are committed to fostering a culture of diversity, equity, and inclusion within our organization. We strive to attract, engage, and develop a workforce that reflects the diverse communities that we serve,



as we know that a diverse workforce is key to the growth and success of our organization.

AI-assisted tools may be used to support resume screening. All hiring decisions are made by people. The use of AI is intended to support, not replace, our commitment to fair, transparent, and people-centered hiring practices.

We are dedicated to accommodating individuals with disabilities throughout our hiring process. Should you require any accommodations, please inform Human Resources.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $24.00 per hour

Advantages:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Application question(s):

- Do you have experience managing or tracking multiple requests, referrals, or cases simultaneously in a fast-paced environment?
- Are you comfortable handling daily client phone calls in both English and French? If yes, rate your proficiency on a scale of 1–10 (where 1 = basic and 10 = native/fluent professional level) for both written and verbal English and French.
- Do you have experience working in a healthcare environment? If yes, briefly describe your most relevant experience (e.g. role/title, company, type of healthcare setting, etc.).

Experience:

- Administrative or Customer Support: 2 years (required)

Language:

- English and French, both verbal and written (required)

Work Location: In person

📌 Bilingual Occupational Health Services Co-ordinator (Canada)
🏢 Sante Circle Health
📍 Canada