Showroom Reception & Sales CoordinatorOur Team

At Harbour City Kitchens, we proudly cultivate a workplace built on integrity, reliability, responsiveness, and innovation, where every team member has the prospect to flourish.We are committed to building a diverse and inclusive workforce where employees feel a strong sense of belonging and are valued for their contributions, experiences, and perspectives.

Our Company

Family-owned and operated, Harbour City Kitchens has been Vancouver Island’s leading cabinetry manufacturers for more than 40 years.

From our inspiring showroom and in-house design expertise to our advanced manufacturing technology, we provide our customers with a complete, high-quality experience—from their first showroom visit through to the completion of their cabinetry project.

The Opportunity

Harbour City Kitchens is looking for a friendly, outgoing, and motivated Receptionist to join our team.

As the first point of contact for many of our customers, you will create a welcoming showroom experience, learn about their projects, and help connect them with the appropriate member of our sales and design team. You will also support lead follow-up, consultation scheduling, customer communications, product samples, and general showroom administration.This is an excellent opportunity for someone with strong customer service skills who is interested in developing a career in sales, interior design, cabinetry, or the home-improvement industry. The successful candidate will be proactive, organized, comfortable speaking with new people, and eager to build their product and sales knowledge.

Key Responsibilities

Customer Experience and Showroom Sales

- Welcome and assist all showroom visitors in a friendly and professional manner.
- Ask introductory questions to understand each customer’s project, needs, timing, and next steps.
- Capture accurate customer and project information for the sales and design team.




- Schedule consultations and connect prospective customers with the appropriate team member.
- Answer general questions about Harbour City Kitchens, our products, and our customer process.
- Learn about our cabinetry, finishes, hardware, design options, and manufacturing capabilities.
- Follow up with prospective customers by phone or email as assigned.
- Assist with showroom promotions, customer events, and other sales-development activities.
- Help maintain a welcoming, organized, and customer-ready showroom.

Sales and Administrative Support

- Provide administrative support to the Sales Manager, designers, and sales team.
- Enter and update customer information, leads, appointments, and project notes in company systems.
- Prepare product samples, brochures, and introductory materials for customers and sales representatives.
- Scan and organize sales and project documentation.
- Assist with customer correspondence and appointment confirmations.
- Accurately process sales-related documentation, payments, or deposits, where applicable.
- Maintain accurate and confidential customer records.
- Answer and direct incoming telephone calls and general inquiries.

Showroom and Office Coordination

- Maintain and organize the showroom sample inventory.
- Coordinate incoming and outgoing mail, couriers, and packages.
- Order office, showroom, and shop supplies.
- Help keep the reception area, showroom, coffee bar, and shared staff spaces clean, stocked, and presentable.
- Coordinate the monthly employee appreciation lunch.
- Perform other related duties as assigned.

Qualifications Required

- High school diploma or equivalent.
- Excellent customer service and interpersonal skills.




- Friendly, confident, and professional communication style.
- Strong written and verbal communication skills.
- Excellent organizational, time-management, and follow-through skills.
- Proactive approach and willingness to take initiative.
- Strong attention to detail.
- Ability to manage multiple priorities in a busy showroom environment.
- Ability to work independently and collaboratively as part of a team.
- Proficiency with Microsoft Office.
- Ability to handle confidential customer and company information appropriately.
- Interest in learning about sales, cabinetry, renovation, or interior design.

Preferred

- Previous experience in customer service, retail, hospitality, reception, or sales.
- Experience working in a showroom or customer-facing office environment.
- Familiarity with CRM, scheduling, or customer-management software.
- Interest in interior design, home renovation, kitchens, or current design trends.

Why Join Harbour City Kitchens?

This role provides hands-on exposure to showroom sales, cabinetry, interior design, and the complete customer journey. You will learn from experienced sales and design professionals while developing the product knowledge and customer-engagement skills needed to grow within the organization.

For the right candidate, this position can provide a pathway toward increased sales responsibility and future opportunities in showroom sales, design coordination, or customer account management.

Our core values are Ownership Mentality, Innovation in Action and Teamwork

Pay: $22.00-$25.00 per hour

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Education:

- Secondary School (preferred)

Experience:

- Customer service: 2 years (required)
- Microsoft Office: 2 years (required)
- CRM software: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

📌 Receptionist and Sales Admin (Canada)
🏢 Harbour City Kitchens
📍 Canada