Customer Operations Manager

On-site in Conestogo, Ontario | Full time, Monday–Friday, 9 AM to 5 PM

About the Role:

· Next Floor Inc. is hiring a Customer Operations Manager to oversee a team of customer service representatives.

· This is a hands-on role in a fast-paced flooring distribution business.

· Your team will be managing the complete order cycle including logistics.

· We are located just outside Waterloo, Ontario. Learn more at www.nextfloor.net.

What You’ll Do

· Leading, training, and supporting a team of Customer Operations Team leaders and their customer service reps.

· Managing special orders and resolving customer issues

· Handling logistics and customer concerns.

· Coordinating warehouse to warehouse transfers





· Improving processes and helping us deliver excellent service

What We’re Looking For

· Experience in customer service, ideally leading others.

· Experience with ERP/order entry systems (any kind)

· Experience in logistics is a plus.

· Great communication and problem-solving skills

· Organized, reliable, and detail-oriented

· Comfortable with spreadsheets and computer systems

Job Details

· Full-time, permanent

Monday to Friday, 9 AM to 5 PM

· Salary: Based on experience (please include expectations with your application)

Pay: $55,000.00-$75,000.00 per year

Work Location: In person

📌 Customer Service Manager (Canada)
🏢 Recognized
📍 Canada