Quiénes somos

En Kyndryl, ejecutamos y reimaginamos los sistemas tecnológicos esenciales que generan ventajas para las empresas líderes del mundo. Estamos en el corazón del progreso; con experiencia comprobada y un flujo continuo de información impulsada por inteligencia artificial, lo que permite tomar decisiones más inteligentes, una innovación más rápida y una ventaja competitiva duradera. Para nuestra gente, los Kyndryls, eso significa realizar un trabajo con un propósito que impulsa el progreso humano. Únete a nosotros y experimenta un entorno flexible y de apoyo en el que tu bienestar es prioritario y tu potencial puede florecer.

Función

Position: BCGEU Technical Analyst

Pay Range: 21

Bi-Weekly Salary: $3188.82 - $3648.92
Division: Technical Engineering Services

Manager: Aaron Canning

Location: BC

Job Type: Auxiliary (Temporary) - 6 Months

The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all government ministries and agencies. The incumbent supports project and service delivery in a distributed IT infrastructure support system,

including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client ministry sites throughout the province. The position requires strong technical skills and involves direct contact with pre-approved VIP client staff in order to resolve escalated client problems.

If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!

What we offer:

- Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours)

- Ongoing training and professional development opportunities

- Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program

- Seasonal events and socials

- A robust awards/recognition program

- A friendly work environment where your team is always willing to help

- A leadership team that actually cares about you and wants you to love your job

Responsibilities

- Reviews and analyzes customer service requests and conducts technical and procedural analysis on the less complex requests.

- Recommends (to senior staff) appropriate technical and/or procedural solutions to meet client needs.

- Receives and resolves, (or assists in the resolution of), assigned Level 2 and 3 tickets forwarded from other service delivery units.

- Provides support for pre-approved VIP users, responds to requests, determines actions, and resolves incidents.

- Monitors and follows up on assigned incidents until resolution.

- Logs VIP calls, incidents, and other service requests. Accepts calls from VIP assistants or other individuals on their behalf and works through the requestor to resolve incidents.

- Provides orientation and instruction to VIP customers in systems, applications, and protocols.

- Offers direct and adaptable contact options to satisfy VIP preferences. Provides remote support to traveling VIPs.

- Provides assistive support for VIP’s personally owned assets used for accessing client systems and services.

- Performs scheduled VIP support at business events within British Columbia and provides remote support outside British Columbia.

- May be required to lift machinery, tools, supplies, and equipment weighing up to 20 kg17. May work non-core hours and provide home support in support of the VIP service commitment.

- Analyzes problem trends and recommends problem resolution procedures. Works with other service delivery units in resolving problems.

- Conducts testing of application deployments to ensure quality assurance of end product. Reviews, tests, and conducts quality assurance on imaging changes.

- Provides client maintenance by ensuring SMS functionality on all desk-tops so that the organization can quickly and cost-effectively provide relevant software and updates to clients.

- Participates in the development and documentation of systems standards, configuration standards.

- Drafts Technical Information Bulletins for service delivery units and service partners.



Provides information sessions as required.

- Researches technical information and hardware/software capabilities to recommend improvements.

- Coordinates knowledge creation and updates including knowledge structure and tools. Develops and evolves knowledge structure, and develops and maintains knowledge templates to gather client and project information.

- Publishes knowledge on appropriate knowledge base. Determines level of communications required for the knowledge update and ensures knowledge is disseminated to appropriate staff.

- Monitors various system metrics and checklists, generates and/or analyzes various reports including statistical reports related to SLA's, project requests, and operational performance reports.

- Conducts problem and trend analysis and makes recommendations to improve operations.

- Conducts assessments to determine if negotiated baselines have been met, not met, or exceeded.

- Undertakes analysis to determine factors that may have affected the performance and the impacts this performance has had on service levels.

Quién es usted

POSITION REQUIREMENTS:

Education and Experience:

- Related degree or an equivalent combination of relevant experience, education and/or training.

- Technical experience analyzing and resolving complex problems in the following areas:

- Windows 10 or later Operating Systems

- MacOS issues

- Microsoft Office 2019 or later

- Active Directory

- Microsoft Azure/Entra Active Directory

- Microsoft InTune

- Mobile Device Management

- Microsoft Systems Center Configuration Manager (MSCCM) or later client and software distributions. An equivalent product would be acceptable

Preference will be given to candidates with experience providing support to executive level clients

Key Skills & Abilities

The following skills and abilities are required for this position:

Communication

Communicates effectively both verbally and in writing, ensuring information is clear, concise, accurate and tailored to the audience. Prepares and develops a variety of technical and business materials (e.g., reports, testing results, knowledge base documents) and presents information confidently, responding to questions in real time while maintaining professionalism.

Interpersonal Communication

Builds and maintains effective working relationships with individuals at all levels, including managing challenging interactions and resolving issues. Collaborates within team environments to achieve objectives, contributes actively, and respects diverse perspectives. Provides guidance and coaching to senior stakeholders on technology use while maintaining tact, diplomacy and confidentiality. Maintains a professional presence when supporting executive-level clients and provides feedback to improve processes and procedures.

Organizational

Manages and prioritizes a fluctuating workload independently in dynamic environments. Adapts to changing priorities, deadlines and operational demands while ensuring timely delivery of results and communicating key information and issues to stakeholders.

Research/Analyze & Investigate

Analyzes technical issues, identifies options and develops effective solutions using sound judgment and critical thinking. Conducts research and supports investigations to gather relevant information. Interprets data to identify trends, root causes and anomalies, and contributes to the development and testing of solutions while maintaining high attention to detail.

Information Systems/Business Technology

Uses information technology and software applications to support efficient operations, access and analyze information, and produce clear reports. Applies technology solutions to address business problems and continuously adapts to evolving tools and systems.

Additional information for applicants

-
To be considered for this position, please complete the following mandatory pre-screening questionnaire along with your application. Mandatory Screening Questionnaire: Technical Analyst (2026) – Fill out form





- Please make sure you provide detailed information as ISM cannot make assumptions about your qualifications.

- Your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above.

- Workday Career Profiles will be utilized by the hiring panel to assess ISM employee applicant qualifications during the screening process.

- This position can be done virtually, however, the candidate has to reside in the Province of British Columbia, due to the union certification requirements.

- In addition to regularly scheduled hours and responsibilities, the Technical Analyst must be available to provide after-hours “On Call” support on a rotational basis.

- Technical Analyst are periodically required to assist on special projects and emergencies, some of which may occur after core hours. These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to clients.

- Technical Analyst might be required to travel to and from customer work sites.

- An eligibility list might be created.

- This competition and/or eligibility list may be used for other departments of the BC Services Operation of ISM

-
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Ser usted mismo

La sílaba 'Kyn' en Kyndryl significa parentesco en inglés, lo que representa los fuertes lazos que tenemos entre nosotros, nuestros clientes y nuestras comunidades. Nos enfocamos en garantizar que todos los Kyndryls se sientan incluidos y damos la bienvenida a personas de todas las culturas, orígenes y experiencias. Incluso si no cumples todos los requisitos, te animamos a que presentes tu solicitud. Creemos en el crecimiento y estamos entusiasmados por ver lo que puedes aportar. En Kyndryl, los comentarios de los empleados nos han dicho que nuestro principal impulsor del compromiso de los empleados es el sentido de pertenencia. Ese sentido de pertenencia (ser un miembro valorado, respetado y confiable del equipo) es fundamental para nuestra cultura y genera excelentes experiencias para nuestros clientes. Esta dedicación a dar la bienvenida a todos en nuestra empresa significa que Kyndryl te brinda la capacidad de prosperar y contribuir a nuestra cultura de empatía y éxito compartido. Es lo que conocemos como The Kyndryl Way (La manera Kyndryl).

Lo que puedes esperar:

Tu carrera con nosotros no es sólo un trabajo: es una aventura con un propósito. Ofrecemos una cultura dinámica e híbrida que apoya tu bienestar y te empodera para crecer. Nuestros programas Be Well están diseñados cuidadosamente para apoyar tu salud económica, mental, física y social, porque sabemos que cuando te sientes mejor, haces tu mejor esfuerzo.

Desde tu primer día, te sumergirás en un trabajo impactante que impulsa los sistemas en los que nuestros clientes confían todos los días. No solo contribuirás: marcarás la diferencia al emprender proyectos significativos que agudizarán tus habilidades e impulsarán tu crecimiento.

Estamos aquí para apoyar tu viaje. Con herramientas poderosas para trazar tu trayectoria profesional, objetivos de desarrollo personalizados alineados con tus ambiciones y retroalimentación continua para mantenerte inspirado y encaminado, tendrás todo lo que necesitas para prosperar y evolucionar. Desarrollarás habilidades que tienen demanda, para hacer crecer tu carrera y alcanzar tus ambiciones con acceso a oportunidades de aprendizaje de vanguardia, desde certificaciones con Microsoft, Google y Amazon hasta asesoramiento personal y experiencias prácticas. Y a través de todo esto, serás parte de una cultura que valora la empatía, el aprendizaje continuo y la devoción por el éxito compartido.

Queremos que prosperes aquí y estamos comprometidos a ayudarte a lograr exactamente eso. ¿Listo para generar un impacto? Únete a nosotros y ayuda a dar forma a lo que viene a continuación.

¡Venga recomendado!
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📌 Technical Analyst (Auxiliary) (Canada)
🏢 ISM Canada
📍 Canada