Company Overview
Gillespie-Munro Inc. is a distinguished leader in the freight forwarding industry, dedicated to providing exceptional logistics and shipping solutions. As a family-owned business with over 70 years of experience, we pride ourselves on our commitment to customer satisfaction, reliability, and operational excellence.
*Summary*
Join Gillespie-Munro Inc. as a Customer Service Representative in Toronto. In this vital role, you will be the frontline ambassador for our clients, ensuring their shipping needs are met with professionalism and care. Your contribution will help us uphold our reputation for outstanding service and support our company’s growth in the logistics sector.
*Responsibilities*

oster positive relationships with clients by providing prompt and courteous assistance.
acilitate data entry and manage customer information accurately.
ollow up on customer inquiries via phone and email to ensure satisfaction.
acilitate communication between clients and internal teams to coordinate shipments.
oster a multilingual environment by utilizing language skills to assist diverse clients.
ollow company protocols for phone etiquette and professional communication.




Assist in identifying opportunities for upselling and cross-selling services.
ocus on delivering exceptional customer service that aligns with our company's values.
*Qualifications*

luent in English; proficiency in Spanish is an asset.
Previous experience in customer service or logistics is preferred.
Strong communication and phone etiquette skills.
Excellent data entry abilities with attention to detail.
Ability to analyze situations quickly and provide effective solutions.
Multilingual capabilities are advantageous for serving diverse clients.
Team-oriented mindset with a professional attitude.
Ability to adapt in a fast-paced environment.
*Call-To-Action*

If you are passionate about delivering top-tier customer service within a dynamic logistics environment, we invite you to bring your enthusiasm and expertise to Gillespie-Munro Inc. Apply today and become part of a team that values dedication, professionalism, and growth!

Pay: $18.15-$1,538.68 per hour

Advantages:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: Remote

📌 Customer Service Representative (Canada)
🏢 Gillespie-Munro
📍 Canada