Job Title: Customer Service Manager

Reports to: Director of Sales

Location: Debert, Nova Scotia

The Customer Service Manager will be responsible for the overall direction and management of the Atlantic and Central Canada customer service and warranty teams and operations within these departments.

Job Duties:

- Determine goals, assign responsibility, and motivate staff to meet corporate objectives.
- Manage workflows to achieve goals and meet customer expectations; handle escalated customer calls when necessary.
- Report on progress of specific goals and objectives and monitor activities of the customer service representatives while providing leadership. This includes communicating the corporate vision and core values while living the Kohltech brand.
- Support the service coordinators and field service technicians with day-to-day business processes, communication, and problem resolution.
- Review service anomalies and initiate preventive actions where appropriate.
- Maintain a high level of knowledge about product lines and options.
- Communicate with production and management personnel as required to meet company objectives and customer needs.
- Responsible for hiring and developing customer and warranty service team members.

Qualifications:

- Undergraduate degree in Business, Commerce, or related field. or equivalent experience.
- Previous leadership experience is required.
- Experience in the building supply industry is considered an asset.
- Experience working with manufacturing business processes would be beneficial.
- Retail and/or sales management experience required.




- Strong interpersonal and communication skills.
- Decision making ability.
- Attention to detail and a hands-on approach to supporting direct reports.
- Analytical and problem-solving capabilities.
- Organizational skills.
- Ability to work independently and as part of a team.
- Strong knowledge of Microsoft Office Products.

Kohltech Windows and Entrance Systems is a leading window and entrance system manufacturer with manufacturing facilities in Nova Scotia, Ontario, and Alberta. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment, and enthusiasm of our outstanding employees. Kohltech Windows & Entrance Systems has been recognized for overall business performance and sustained growth with the Canada's Best Managed Companies designation.

To apply: We are a dynamic company offering competitive compensation and advantages. If you meet the requirements of this opening and are interested in applying, we welcome your application. Please email your resume and cover letter (merged into one Word or pdf document).

Debert is located approximately 10 minutes from Truro. The successful candidate must have the ability to reliably commute or relocate to the area prior to starting work.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Advantages:

- Employee assistance program
- Life insurance
- RRSP match
- Vision care

Work Location: In person

📌 Customer Service Manager (CSM) (Debert)
🏢 Kohltech Windows & Entrance Systems
📍 Debert